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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring they have an amazing experience.
- Company: Join Lutron, a leader in innovative lighting and shading solutions with a strong commitment to quality.
- Benefits: Enjoy competitive pay, comprehensive benefits, and opportunities for career growth and training.
- Why this job: Make a real impact by building relationships and promoting customer satisfaction in a dynamic environment.
- Qualifications: Bachelor's degree preferred; must be fluent in English and Italian with customer service experience.
- Other info: Work in our vibrant London office and be part of a people-centric, tech-driven culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Lutron Electronics Co Inc has an immediate opening on the Customer Service Team at our European Headquarters office located in Central London. At Lutron, our number one principle is to take care of our customers with quality goods and services. As a member of our Customer Service team, you act as the voice of our company and will be trusted to exercise good judgement to deliver superior customer service. We are looking for self-starters who want to stretch and develop their customer service skills through meaningful customer interactions.
Responsibilities
What you’re going to do:
- Serve as our customers primary point of contact, delivering an effortless customer experience for all their needs
- Collaborate with other parts of the business in order to resolve issues in a timely manner
- Utilize your problem solving skills to think outside the box and propose solutions to the challenges of our business
- Provide quotations to the customer, through our Project and Quotations team where applicable.
- Manage orders: entering/checking/dating/expediting/coordinating shipments in and outside of the EU/confirming & communicating.
- Take the initiative to expand your knowledge of our products and various parts of our business
What’s your impact:
- Your passion for excellence and ability to communicate complex issues in a concise and clear way will leave each customer with the feeling of exceptional service
- You will be essential to building relationships with new customers as well as retaining existing ones
- You will help to grow and expand our company by promoting customer retention and sales of new products
- You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills
Qualifications
- Bachelors degree preferred
- Previous work experience working in a customer facing service role
- In addition to English, fluency in Italian language required.
What’s in it for you:
- Competitive and comprehensive benefits package
- Opportunity to grow and develop your career through experiential learning, interactive training, shadowing and mentoring
- Exposure to all areas of our business
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at .
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
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Customer Service Specialist employer: Lutron Electronics Co., Inc
Contact Detail:
Lutron Electronics Co., Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with Lutron's products and services. Understanding the specifics of what we offer will not only help you in customer interactions but also demonstrate your initiative and enthusiasm for the role.
✨Tip Number 2
Practice your problem-solving skills by thinking through common customer scenarios. Being able to propose solutions on the spot will show that you're ready to handle the challenges of the job.
✨Tip Number 3
Brush up on your Italian language skills, as fluency is a requirement. Engaging in conversations or practicing with native speakers can boost your confidence and communication abilities.
✨Tip Number 4
Network with current or former employees of Lutron if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Customer Service Specialist position. Familiarize yourself with Lutron's products and services to demonstrate your knowledge in your application.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize your problem-solving skills and any experience you have with managing orders or providing quotations, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention your fluency in Italian and how it can benefit the company in serving its diverse customer base.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lutron Electronics Co., Inc
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this will demonstrate your ability to meet the company's high standards.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think outside the box to solve a problem. During the interview, share these examples to illustrate your critical thinking and creativity in addressing customer needs.
✨Communicate Clearly and Concisely
Since the role requires excellent communication skills, practice articulating complex ideas in a simple manner. This will help you convey your thoughts effectively during the interview and show that you can do the same with customers.
✨Research Lutron's Products
Familiarize yourself with Lutron's product offerings and services. Being knowledgeable about what the company provides will not only impress your interviewers but also prepare you to answer questions related to customer inquiries.
