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- Tasks: Provide IT support, troubleshoot issues, and maintain secure systems for the Club and Community Trust.
- Company: Join a dynamic team dedicated to enhancing community engagement through technology and innovation.
- Benefits: Enjoy flexible working hours, opportunities for skill development, and a vibrant team culture.
- Why this job: Be part of a tech-savvy environment that values creativity and collaboration while making a real impact.
- Qualifications: GCSE Maths & English required; knowledge of IT systems and cyber security frameworks is essential.
- Other info: Must have a valid driving licence and access to a vehicle for site visits.
The predicted salary is between 30000 - 42000 £ per year.
To provide robust IT and cyber security support for the Club and Community Trust, both during the working week and on match days ensuring 100% network uptime, secure systems, and smooth IT operations. This role supports the IT Manager in delivering technical assistance, troubleshooting, and infrastructure maintenance, with a focus on both security and innovation.
Key Responsibilities
IT Support
- Act as a first point of contact for IT queries, resolving issues directly or working with vendors for resolution.
- Ensure user satisfaction through efficient problem-solving and proactive service delivery.
IT Asset & Resource Management
- Maintain accurate records of all IT hardware, software, and licenses.
- Oversee the lifecycle of IT assets, including laptops, firewalls, and user group management.
Documentation & Training
- Create and maintain IT documentation, policies, and training materials.
- Deliver training sessions to staff to support new systems and processes.
Innovation & Automation
- Develop and implement process automation and workflow optimisation via cloud platforms (e.g., Azure).
- Participate in IT Labs initiatives to trial and roll out new technologies.
Cyber Security
- Support network security efforts in line with NIST (or similar) frameworks.
- Help ensure compliance through monitoring, prevention, and staff awareness.
Software Development (Support Role)
- Assist with early-stage requirements gathering, testing, and user training.
- Provide light programming input (JavaScript, Ruby) where applicable.
Person Specification
Essential Skills & Qualifications
- GCSE Maths & English (Grade C/4 or above) – further education desirable.
- Knowledge of computing systems and networking principles.
- Understanding of cyber security frameworks (NIST or similar).
- Proficiency with Microsoft Office Suite.
- Strong troubleshooting and problem-solving skills.
- Effective written and verbal communication.
- Ability to manage multiple tasks and prioritise effectively.
Desirable Skills
- Basic knowledge of Microsoft Azure.
- Programming experience in JavaScript and Ruby.
- Familiarity with Microsoft Power BI, PowerApps, Power Automate.
- Experience setting up AV equipment.
Personal Attributes
- Self-driven learner, keen to develop new skills.
- Resourceful and proactive in problem-solving.
- Collaborative team player.
- Passionate about IT and technology.
Eligibility
- Must be eligible to live and work in the UK.
- Must have a valid driving licence and access to own vehicle as the role covers multiple sites
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IT Support Executive employer: Luton Town
Contact Detail:
Luton Town Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Executive
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and cyber security. Being knowledgeable about frameworks like NIST will not only help you in interviews but also show your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the IT industry, especially those who work in similar roles. Attend local meetups or online forums to gain insights and potentially get referrals that could lead to job opportunities.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved IT issues. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
If you have experience with Microsoft Azure or programming languages like JavaScript and Ruby, be ready to discuss specific projects or tasks you've completed. Highlighting these skills can set you apart from other candidates.
We think you need these skills to ace IT Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Executive role. Emphasise your troubleshooting abilities, knowledge of cyber security frameworks, and any experience with Microsoft Azure or programming languages like JavaScript and Ruby.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and technology. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to maintaining network uptime and secure systems for the Club and Community Trust.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSE Maths and English grades, and any further education. If you have certifications related to IT support or cyber security, make sure to include those as well.
Showcase Soft Skills: In your application, emphasise your effective communication skills and ability to work collaboratively. Provide examples of how you've trained others or created documentation, as these are key aspects of the role.
How to prepare for a job interview at Luton Town
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of IT systems, networking principles, and cyber security frameworks like NIST. Be prepared to discuss how you've applied this knowledge in previous roles or projects.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share specific examples of how you've resolved IT issues in the past. Highlight your troubleshooting process and how you ensured user satisfaction through effective solutions.
✨Highlight Your Communication Skills
Effective communication is key in IT support roles. Practice explaining technical concepts in simple terms, as you may need to train staff or assist users who aren't tech-savvy.
✨Express Your Passion for IT
Let your enthusiasm for technology shine through. Discuss any personal projects, continuous learning efforts, or innovations you've explored, showing that you're a self-driven learner eager to develop new skills.