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- Tasks: Support passengers' safe travel, assist with mobility needs, and ensure a positive journey experience.
- Company: Join a dedicated team committed to making a difference in the Luton community.
- Benefits: Enjoy flexible working options, generous leave, and ongoing training opportunities.
- Why this job: Make a real impact every day while supporting vulnerable individuals in your community.
- Qualifications: Experience with the public, good communication skills, and a commitment to respect and inclusion.
- Other info: This role requires a criminal record disclosure; all backgrounds are welcome to apply.
The predicted salary is between 20400 - 24800 £ per year.
Salary: £24,404 - £24,790 a year pro rata
Hours per week: casual
Contract type: Permanent
Passenger Assistant Wanted – Make a Real Difference Every Day!
Helping people get where they need to go – safely, comfortably, and with dignity. We’re looking for a Passenger Assistant to join our dedicated transport team, supporting the safe travel of passengers to and from locations within the Borough and beyond, as authorised by the Transport Manager.
What You’ll Be Doing:
- Ensure the safety and well-being of passengers throughout their journey.
- Support individuals, including those with mobility issues, when boarding and exiting vehicles.
- Operate passenger lifts and assist with mobility equipment (training provided).
- Communicate respectfully and clearly with parents, carers, relatives, young people, and colleagues.
- Respond calmly and appropriately in emergency situations.
- Be flexible to accommodate delays and schedule changes.
- Maintain a positive and inclusive environment for all passengers.
About You - What We’re Looking For:
- Some experience working with people and the general public.
- Good communication skills with a polite, calm, and tactful manner.
- Physically able to lift and assist passengers and equipment where necessary.
- Awareness of discrimination and a commitment to treating everyone with respect.
- A team player who’s also able to act on their own initiative.
- Willingness to attend regular training and development sessions.
Why Join Us?
- Rewarding role supporting vulnerable members of the community.
- Ongoing training and professional development.
- Supportive and inclusive team environment.
- Every day is different – and every day makes an impact.
Ready to help others on their journey? Apply today to become a valued Passenger Assistant!
Application Process:
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits:
- From 25 to 32 days’ annual leave: linked to length of service and grade.
- Buying annual leave scheme: buy up to 20 days additional annual leave.
- Career Pathways: step up in your career or move into a specialist area.
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant.
- Generous relocation package: up to £8,000 (subject to eligibility).
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home.
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns.
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways.
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons.
- Arriva Travel Club: great value savings on local bus travel.
How To Apply:
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application.
Passenger Assistant employer: Luton Borough Council
Contact Detail:
Luton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of passengers, especially those with mobility issues. Understanding their challenges will help you demonstrate your commitment to providing a safe and dignified travel experience during any interviews.
✨Tip Number 2
Highlight any previous experience working with the public or in care roles. Be ready to share specific examples of how you've effectively communicated and supported individuals in challenging situations, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your approach to teamwork and flexibility. Since the role requires adapting to schedule changes and working collaboratively, think of instances where you've successfully navigated such scenarios in past roles.
✨Tip Number 4
Research the values and vision of the organisation, particularly the Luton 2040 Vision. Being able to articulate how your personal values align with their mission can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace Passenger Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with the public or in support roles. Emphasise your communication skills and ability to assist individuals with mobility issues.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping others and your commitment to providing a safe and inclusive environment. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as good communication, teamwork, and the ability to remain calm in emergencies. This will show the employer that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, making it more likely to stand out.
How to prepare for a job interview at Luton Borough Council
✨Show Your People Skills
As a Passenger Assistant, you'll be working closely with the public. Highlight any previous experience you have in customer service or working with vulnerable individuals. Be ready to share specific examples of how you've communicated effectively and handled challenging situations.
✨Demonstrate Flexibility
This role requires adaptability to changes in schedules and unexpected situations. During the interview, discuss times when you've had to adjust your plans or approach on the fly, showcasing your ability to remain calm and effective under pressure.
✨Emphasise Teamwork
Being a team player is crucial for this position. Prepare to talk about your experiences working in teams, how you contribute to a positive environment, and any instances where you've taken the initiative to support your colleagues.
✨Commitment to Training
The job involves ongoing training and development. Express your willingness to learn and grow in the role. Mention any relevant training you've undertaken in the past and how it has prepared you for this position.
