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- Tasks: Support vital services by shaping documentation and responding to queries with clarity and professionalism.
- Company: Join Luton Borough Council, dedicated to serving the community and realising the Luton 2040 Vision.
- Benefits: Enjoy flexible working, generous leave, career pathways, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your skills in a dynamic role.
- Qualifications: Experience in business support, strong communication skills, and a commitment to fairness and equality.
- Other info: Be part of a diverse team that values cooperation and personal initiative.
The predicted salary is between 25000 - 27500 £ per year.
Hours per week: 37
Contract type: Fixed Term for 5 months
Salary: £30,024 - £32,597 a year pro rata
This position is available as a secondment opportunity for up to 5 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.
About the Job: This role is all about providing the kind of business support that keeps services running smoothly and effectively.
Responsibilities:
- You’ll be helping to shape documentation, procedures and frameworks that underpin the delivery of vital services.
- You’ll be a point of contact for schools, providers, external agencies and the public.
- You’ll be deep in planning and organising your workload to meet tight deadlines.
- You’ll be responding to queries or complaints with clarity, accuracy and professionalism.
- The work is varied and requires you to be methodical and detail-focused.
- You’ll have the freedom to work on your own initiative.
About You:
- You’ll bring proven experience in business support, ideally within an education setting or in a role where partnership working has been key.
- You can communicate confidently with a wide range of people.
- Writing clearly and concisely comes naturally to you.
- You’re comfortable explaining complex information and listening carefully.
- Staying organised is second nature, and you thrive when managing competing deadlines.
- You’re methodical, accurate and numerate.
- Your strong interpersonal skills help you maintain positive relationships even under pressure.
- You have an eye for fairness and equality, and you’re not afraid to challenge discrimination.
- This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
About Us: Our ambitious Luton 2040 Vision – that no‑one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce!
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.
Application Process: Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However, in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits:
- From 25 to 32 days’ annual leave: linked to length of service and grade.
- Buying annual leave scheme: buy up to 20 days additional annual leave.
- Career Pathways: step up in your career or move into a specialist area.
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant.
- Generous relocation package: up to £8,000 (subject to eligibility).
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home.
- Work/life balance: flexible working options including working from home where possible.
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways.
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons.
- Arriva Travel Club: great value savings on local bus travel.
How To Apply: We understand that job applications take time and effort, but a high‑quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application.
Business and Information Officer in Luton employer: Luton Borough Council
Contact Detail:
Luton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business and Information Officer in Luton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Luton Borough Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to business support roles. Think about how your experience aligns with their needs, especially in education settings. We want you to shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your past experiences. Remember, they’re looking for someone who can explain complex info simply, just like in the job description.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
We think you need these skills to ace Business and Information Officer in Luton
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’s packed with clues about what Luton Borough Council is looking for, so make sure you highlight your relevant experience and skills that match their needs.
Show Off Your Communication Skills: Since this role involves interacting with various stakeholders, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from showcasing examples where you’ve effectively communicated complex information.
Be Methodical and Detail-Focused: This position requires a keen eye for detail, so ensure your application is free from typos and errors. Organise your thoughts logically and present your experiences in a way that reflects your methodical approach to work.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find additional resources there to help you along the way!
How to prepare for a job interview at Luton Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business and Information Officer role. Familiarise yourself with the responsibilities mentioned in the job description, such as shaping documentation and responding to queries. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves interacting with a variety of stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved issues with clarity and professionalism. Practising these scenarios can help you feel more confident during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle competing deadlines and adapt to changing priorities. Prepare specific examples from your past experiences where you successfully managed multiple tasks or dealt with unexpected challenges. This will show that you can thrive in a dynamic environment.
✨Emphasise Your Interpersonal Skills
Highlight your strong interpersonal skills and your commitment to fairness and equality. Be ready to discuss how you've maintained positive relationships under pressure and how you’ve challenged discrimination in the workplace. This aligns well with the council's values and will resonate with the interviewers.
