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- Tasks: Lead the Income Management Team, focusing on rent collection and financial inclusion.
- Company: Join Luton Council, dedicated to eradicating poverty in the community by 2040.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment with career development.
- Why this job: Make a real impact in your community while developing leadership skills in a dynamic role.
- Qualifications: Experience in housing management, strong leadership, and excellent communication skills required.
- Other info: This is a fixed-term role for one year, ideal for those passionate about social change.
The predicted salary is between 35000 - 45000 £ per year.
About The Job
Salary: £41,511 – £44,711 a year pro rata plus £963 essential car user allowance
Hours per week: 37
Contract type: Fixed Term for 1 year
This position is available as a secondment opportunity for 1 year. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.
Are you passionate about making a difference in your community? As our Income Management Team Leader, you’ll play a crucial role in delivering an effective and efficient income management service for all Housing Operations council clients. This dynamic position will have you at the heart of key processes such as rent collection, income maximisation, arrears recovery, and debt management.
You\’ll coordinate money and benefit advice, manage court possession proceedings, and advocate for clients when needed. Your role will also focus on promoting social and financial inclusion by staying ahead of the latest welfare benefits like Universal Credit, training your team, and informing tenants.
In addition, you\’ll manage and guide the Income Management Team, providing clear direction, effective training, and supervision to help achieve our wider Housing Landlord objectives.
Please note this role does not attract sponsorship.
About You
To be successful in this role, you will have:
- Proven experience in managing systems and processes related to income in a housing management or financial environment.
- Strong leadership experience, including staff management and performance monitoring.
- Excellent communication skills, both written and verbal, with the ability to engage a wide range of stakeholders, including customers, internal departments, and external agencies.
- The ability to provide complex technical and legal advice, offering realistic and practical solutions to both routine and complex issues.
- Demonstrated ability to lead, motivate, and develop a team, fostering a collaborative and high-performance culture.
- Expert knowledge of current housing legislation, regulations, and best practices.
- Comprehensive understanding of arrears control, temporary accommodation, welfare benefits, and basic debt counselling principles.
- Chartered Institute of Housing (CIH) membership or equivalent qualification, or substantial equivalent experience.
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How To Apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply\’ page has more tips to help with your application: How to apply #J-18808-Ljbffr
Income Team Manager employer: Luton Borough Council
Contact Detail:
Luton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Team Manager
✨Tip Number 1
Familiarise yourself with the latest housing legislation and welfare benefits, especially Universal Credit. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Income Team Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready with specific examples that showcase your ability to motivate and develop staff.
✨Tip Number 4
Research StudySmarter and our mission. Understanding our goals and values will allow you to tailor your conversation during interviews, showing that you're genuinely interested in contributing to our vision.
We think you need these skills to ace Income Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Income Team Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your proven experience in managing income systems and processes, as well as your leadership skills. Use specific examples from your past roles to demonstrate your ability to lead a team and manage performance effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written and verbal communication abilities. Consider including examples of how you've engaged with various stakeholders in previous positions.
Prepare for Disclosure Requirements: Be ready to declare any unspent cautions or convictions as required by the application process. Prepare a clear and honest statement regarding your criminal record, if applicable, to avoid any issues later on.
How to prepare for a job interview at Luton Borough Council
✨Showcase Your Leadership Skills
As an Income Team Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivated them, and the strategies you used to foster a high-performance culture.
✨Demonstrate Your Knowledge of Housing Legislation
Make sure you brush up on current housing legislation and best practices. Be ready to provide examples of how you've applied this knowledge in past roles, especially in relation to arrears control and welfare benefits.
✨Prepare for Technical Questions
Expect questions that require you to provide complex technical and legal advice. Think about scenarios where you had to offer practical solutions to challenging issues, and be ready to explain your thought process.
✨Engage with Stakeholders
Communication is crucial in this role. Prepare to discuss how you've effectively engaged with various stakeholders, including customers and external agencies, and share specific examples of successful collaborations.
