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For Companies At a Glance
- Tasks: Be the friendly face of Luton Council, helping customers and managing information daily.
- Company: Join Luton Council, dedicated to improving lives and supporting the community.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment with great perks.
- Why this job: Make a real impact in your community while growing your career in a collaborative team.
- Qualifications: Strong communication skills and NVQ Level 2 in Business Administration or equivalent experience required.
- Other info: This role does not offer sponsorship; applications from all backgrounds are encouraged.
The predicted salary is between 25183 - 25992 £ per year.
About The Job
Salary: £25,183 – £25,992 a year
Hours per week: 37
Contract type: Permanent
Are you a confident communicator with a passion for delivering excellent customer service? Do you thrive in a busy, people-focused environment where no two days are the same? If so, Luton Council wants to hear from you.
We’re looking for a dedicated Customer & Client Officer to join our team and play a key role in supporting the delivery of outstanding services across the borough.
As a Customer & Client Officer, you will be the first point of contact for customers, colleagues, and external agencies. You’ll need to communicate clearly and diplomatically, always maintaining a high standard of professionalism and customer focus.
You’ll use your strong administrative and IT skills to manage information, produce clear reports, and handle financial and resource data with accuracy. Working both independently and as part of a team, you’ll play a vital part in ensuring smooth, efficient service delivery.
Key Responsibilities
- Communicate effectively and politely with customers, colleagues, and external partners
- Produce clear written records, reports, and correspondence
- Use IT systems, including databases, spreadsheets, email, and word processing tools
- Handle financial/resource calculations and performance data
- Organise your own workload, meeting deadlines and service targets
- Contribute to a positive, collaborative team culture
- Promote and uphold equality and anti-discrimination practices in service delivery
Please note this role does not attract sponsorship.
About You
What We’re Looking For
We’re Seeking Someone Who
- Has strong communication skills and a customer-first mindset
- Is confident using Microsoft Office and similar systems
- Can manage their time effectively, prioritising tasks independently
- Understands the importance of equality, inclusion, and respectful service delivery
- Holds NVQ Level 2 in Business Administration or has equivalent experience
- Can occasionally work outside normal office hours and travel across the borough as needed
- Is fluent in spoken English and able to engage clearly with members of the public
Why Join Us?
Luton Council is committed to delivering high-quality services that support our residents and improve lives. In this role, you’ll be part of a team that values respect, collaboration, and integrity, with opportunities to grow and make a real difference in the community.
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How To Apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply\’ page has more tips to help with your application: How to apply #J-18808-Ljbffr
Customer & Client Officer employer: Luton Borough Council
Contact Detail:
Luton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Client Officer
✨Tip Number 1
Familiarise yourself with Luton Council's values and the Luton 2040 Vision. Understanding their commitment to community service and equality will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since you'll be the first point of contact for customers, being able to handle various situations confidently will demonstrate your readiness for the role.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office. Being proficient in these tools is crucial for managing information and producing reports, so consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Network with current or former employees of Luton Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer & Client Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong communication skills and customer service experience. Use specific examples that demonstrate how you've effectively communicated with customers or colleagues in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention your familiarity with IT systems like Microsoft Office and how you can manage your workload effectively to meet deadlines.
Showcase Relevant Qualifications: If you hold an NVQ Level 2 in Business Administration or have equivalent experience, be sure to mention this prominently in your application. Highlight any relevant training or certifications that align with the job requirements.
Demonstrate Your Understanding of Equality and Inclusion: In your application, discuss your commitment to equality and anti-discrimination practices. Provide examples of how you've promoted these values in your previous roles or how you plan to uphold them in this position.
How to prepare for a job interview at Luton Borough Council
✨Showcase Your Communication Skills
As a Customer & Client Officer, effective communication is key. Prepare to demonstrate your ability to communicate clearly and diplomatically during the interview. Think of examples where you've successfully handled customer queries or resolved conflicts.
✨Highlight Your IT Proficiency
Since the role requires strong administrative and IT skills, be ready to discuss your experience with Microsoft Office and other relevant systems. You might want to mention specific tasks you've accomplished using these tools, such as creating reports or managing data.
✨Demonstrate Time Management Skills
The ability to manage your workload effectively is crucial. Prepare to share examples of how you've prioritised tasks in previous roles, especially in busy environments. This will show that you can meet deadlines and service targets.
✨Emphasise Your Commitment to Equality and Inclusion
Luton Council values equality and anti-discrimination practices. Be prepared to discuss your understanding of these principles and how you've applied them in your previous work experiences. This will align with the council's mission and demonstrate your fit for the role.
