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For Companies At a Glance
- Tasks: Manage community centres, handle bookings, and support staff and volunteers.
- Company: Join a team dedicated to eliminating poverty in Luton and serving the community.
- Benefits: Enjoy 25-32 days of annual leave, flexible working, and career development opportunities.
- Why this job: Make a real impact in your community while gaining valuable experience and skills.
- Qualifications: Customer service experience, strong communication skills, and basic financial knowledge required.
- Other info: Positions available as fixed term or permanent; apply early due to high interest.
The predicted salary is between 25183 - 25992 £ per year.
About The Job
Salary: £25,183 – £25,992 a year pro rata
Hours per week: Various
Contract type: Fixed Term & Permanent
Position details are as follows:
- Hockwell Community Centre: 1 x 37 hr – Fixed Term until August 2025; 1 x 9 hr – permanent
- Lewsey Community Centre: 1 x 22 hr – Fixed Term for 6 months
- Chaul End Community Centre: 1 x 19.25 hr – Fixed Term until 31/03/2026
- Bury Park Community Centre: 1 x 10.45 hr – Fixed Term until 31/03/26
These positions are available as a secondment opportunity. If you are a permanent LBC employee, you must have written approval from your manager prior to applying, and a copy must be submitted with your application. Applications will not be processed without this permission.
Role Responsibilities
- Manage the day-to-day operations of the community centres, including opening, closing, and supervising the buildings.
- Ensure smooth bookings, maintain health and safety standards, and keep the environment clean and welcoming.
- Act as the main point of contact for internal and external queries, working directly with the public to meet their needs.
- Handle bookings, set up rooms, support community groups, and signpost services.
- Support and supervise staff and volunteers, manage basic financial duties, and ensure accurate data recording.
- Support administration and business development to enhance community centre usage.
About You
- Experience in a customer-facing environment and basic administration and financial procedures.
- Excellent communication skills, empathetic, proactive, and resourceful.
- Ability to support staff training, organize workload, and meet deadlines.
- Proficient in using tills, handling money, and following financial procedures.
- Knowledge of Health and Safety regulations, safeguarding, and ICT tools.
- Able to move items with aids, stand for long periods, and work to a rota.
- Fluent in speaking and writing English.
About Us
We are committed to the Luton 2040 Vision to eliminate poverty in Luton. We value our diverse workforce and your role in serving our community.
Application Process
Previous applicants should not reapply. Applications may close early due to high interest.
Benefits
- Annual leave from 25 to 32 days, plus additional purchase options.
- Career development opportunities and a pension scheme with generous employer contributions.
- Relocation package up to £8,000, Employee Assistance Programme, flexible working options, training, staff discounts, and travel savings.
How To Apply
Please visit our ‘How to apply’ page for tips on submitting a strong application. We look forward to your application!
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Community Centre Officer employer: Luton Borough Council
Contact Detail:
Luton Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Centre Officer
✨Tip Number 1
Familiarise yourself with the specific community centres mentioned in the job description. Understanding their unique needs and challenges will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your experience in customer service and community engagement. Be prepared to share specific examples of how you've successfully managed similar responsibilities in previous roles, as this will show your suitability for the position.
✨Tip Number 3
Network with current or former employees of the community centres. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations and financial procedures. Being able to articulate your understanding of these areas will demonstrate your readiness to handle the responsibilities outlined in the job description.
We think you need these skills to ace Community Centre Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Centre Officer position. Tailor your application to highlight relevant experience in managing operations, customer service, and administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer-facing roles and any previous work in community centres or similar environments. Mention specific examples where you successfully managed bookings, supported staff, or handled financial duties.
Demonstrate Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with the public or resolved queries.
Follow Application Instructions: Make sure to follow all application instructions carefully, especially regarding the need for written approval if you are a permanent LBC employee. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at Luton Borough Council
✨Showcase Your Customer Service Skills
As a Community Centre Officer, you'll be interacting with the public regularly. Be prepared to share examples of your experience in customer-facing roles, highlighting how you've effectively handled queries and resolved issues.
✨Demonstrate Your Organisational Abilities
The role involves managing bookings and supervising staff. Discuss your experience in organising workloads and meeting deadlines, and provide specific examples of how you've successfully managed multiple tasks in previous positions.
✨Familiarise Yourself with Health and Safety Regulations
Knowledge of health and safety standards is crucial for this role. Brush up on relevant regulations and be ready to discuss how you have implemented these in past roles to ensure a safe environment.
✨Prepare Questions for Your Interviewers
Engaging with your interviewers shows your interest in the role. Prepare thoughtful questions about the community centres, their goals, and how you can contribute to their success, demonstrating your proactive approach.
