Service Controller

Overview

Service Controller (Scheduler/Coordinator/Customer Service)

Glastonbury

8am – 4pm, Monday to Friday

£32,000 – £35,000 + 5% Employer/5% Employee Pension + 22 Days Holiday (increases with Service) + Bank Holidays + Sick Pay After Successful 6 Months Probation

Service Controller position available in a highly successful and well-established engineering company.

To apply for the role, you need to have experience working in a similar role service controller, coordinator, scheduler or similar. The role will suit those who thrive in a fast-paced customer serviced focussed role and can quickly prioritise workloads.

You will be responsible for overseeing and scheduling the engineers to breakdowns and planned service work whilst communicating with the customer at all times. You’ll work closely with service engineers, managers and service administrator.

The Service Controller Role in Brief

• Liaise and organise service engineers with breakdowns and planned service work
• Maintain accurate data
• Arrange and plan any work required
• Provide effective communication to the customer via phone and email
• Liaise with Managers to produce service schedules communicating with engineers and customers

The Service Controller Person Required

• Experience working in a similar role service controller, coordinator, scheduler or similar
• Able to work to tight deadlines in a fast-paced environment
• IT skills