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- Tasks: Support dealers with guidance, pricing, and technical assistance while enhancing brand engagement.
- Company: Join a world-leading materials handling company known for progressive careers and teamwork.
- Benefits: Enjoy a competitive salary, annual bonus, company car, 26 days holiday, and pension contributions.
- Why this job: Make a real impact in a collaborative environment while developing strong customer relationships.
- Qualifications: Experience in customer support or account management is essential; technical background is a plus.
- Other info: Work from home with travel across the Midlands and North, Monday to Friday.
The predicted salary is between 24000 - 48000 £ per year.
Circa £40,000 Base + 10% Annual Bonus + Company Car + Fuel Card + Laptop + Phone + 26 Days Holiday + Bank Holidays + 6% Employer & 4% Employee Pension + Broadband Contribution
Midlands & North Territory
8am to 4.30pm, Monday to Thursday & Friday 4pm
The Dealer Support Manager role is available in a world leading materials handling company. The role will suit those looking for a position in a successful and collaborative management team where you can positively impact the team and relationships with dealerships.
To apply for the Dealer Support Manager, you need experience in a similar role. Those who have managed accounts, customer relationships or similar will all be suitable. Experience of building and developing strong customer relationships is key for this role. Although a technical background is advantageous, full training will be given on the company's products and services.
The role is based from home travelling to customers across the Midlands and North. The main focus of this role is to support dealers selling the fleet of forklift trucks on behalf of the manufacturer. You will ensure there is clear and concise communication whilst also identifying and adopting best practice and process improvements.
The company forms part of a world leading group of companies and is renowned for offering progressive long-term careers.
The Dealer Support Manager Role in Brief:
- First point of contact for all dealers – support, guidance, admin etc
- Quoting, pricing and technical support
- Promote and encourage dealer engagement with social media to increase brand awareness
- Support dealer sales team with completion of order control process
The Person Required:
- Experience in a similar role
- Experience of building and developing strong customer relationships
- Excellent planning and organisational skills
- Ideally have a technical background
Contact Detail:
Luton Bennett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Support Manager
✨Tip Number 1
Network with professionals in the materials handling industry. Attend relevant trade shows or local events to meet potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the company's products and services thoroughly. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Be ready to discuss specific strategies you used to enhance dealer engagement.
✨Tip Number 4
Familiarise yourself with social media strategies that can boost brand awareness. Think of innovative ways to encourage dealer engagement online, as this is a key aspect of the role.
We think you need these skills to ace Dealer Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and account management. Emphasise any roles where you've built strong customer relationships, as this is crucial for the Dealer Support Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully supported dealers or managed customer relationships in the past.
Highlight Relevant Skills: In your application, focus on your planning and organisational skills. Provide examples of how you've implemented process improvements or best practices in previous roles to demonstrate your capability.
Show Enthusiasm for the Role: Convey your passion for the materials handling industry and your eagerness to contribute to the company's success. This can set you apart from other candidates and show that you're a good fit for their collaborative team.
How to prepare for a job interview at Luton Bennett
✨Showcase Your Customer Relationship Skills
Since the role focuses heavily on building and developing strong customer relationships, be prepared to share specific examples from your past experiences. Highlight how you've successfully managed accounts or improved customer satisfaction.
✨Demonstrate Your Communication Abilities
As the first point of contact for dealers, effective communication is crucial. Practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you resolved issues through effective communication.
✨Familiarise Yourself with the Company’s Products
While full training will be provided, having a basic understanding of the company's products and services can set you apart. Research the types of forklift trucks they offer and any recent innovations in the materials handling industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to adopt best practices or implement process improvements, and be ready to discuss them.
