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- Tasks: Lead a team of customer service pros and ensure top-notch support.
- Company: Join a well-established processing facility with a friendly vibe.
- Benefits: Competitive salary, sales commission, 22 days holiday, and training opportunities.
- Why this job: Make a real impact by enhancing customer experiences and team performance.
- Qualifications: Previous supervisory experience and a passion for customer service.
- Other info: Enjoy a supportive environment with room for personal and professional growth.
Customer Service Supervisor
Find out if this opportunity is a good fit by reading all of the information that follows below.
Exeter
£26,970.58 (£14.21ph) + Sales Commission + 22 Days Holiday + Bank Holidays + Pension + Training and Development
36.5 Hours per Week – Monday to Thursday 08:30 to 16:30, Friday 08:30 to 15:30
Customer Service Supervisor required for a well-established and highly successful processing facility. This is a great opportunity for someone looking to play an integral role within a friendly team offering full industry training.
This role would suit candidates from any industry background with experience in a team leader or supervisory role.
The successful Customer Service Supervisor will be responsible for overseeing a team of four customer service administrators which will involve overseeing their daily operations, handling any escalations and providing coaching to the team, ensuring customers receive excellent customer service.
Customer Service Administrator Role:
· Oversee a team of four administrators
· Resolve any escalations
· Support the streamlining and continuous improvement of processes
· Support ongoing training and development within the team
Customer Service Administrator Candidate:
· Experience in a supervisory / team leader role
· Experience in providing customer service
Customer Service Supervisor employer: Luton Bennett
Contact Detail:
Luton Bennett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've successfully led teams and resolved customer issues. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Customer Service Supervisor. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and customer service skills. We want to see how your background fits with the role of Customer Service Supervisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've led teams and improved processes in previous roles – we love a good story!
Show Your Passion for Customer Service: In your application, let us know why you’re passionate about providing excellent customer service. We value candidates who genuinely care about helping others, so share any experiences that demonstrate this commitment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Luton Bennett
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Supervisor inside out. Familiarise yourself with the responsibilities like overseeing a team and handling escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to share specific examples of your leadership experience. Think about times when you've successfully coached a team member or resolved a conflict. This will demonstrate your capability to manage and inspire others.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer service scenarios. Practice responses that highlight your problem-solving skills and ability to maintain excellent service under pressure. This will show that you can think on your feet and prioritise customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also gives you valuable insights into the company culture and expectations.
