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For Companies At a Glance
- Tasks: Manage customer orders and provide top-notch support in a technical environment.
- Company: Reputable manufacturing company with a friendly team of around 100 employees.
- Benefits: £28,000 salary, 25 days holiday, private healthcare, and a £1,500 joining bonus.
- Other info: Enjoy a dynamic role with excellent career growth opportunities.
- Why this job: Join a growing team and secure long-term job stability while making a difference.
- Qualifications: Experience in customer service and proficiency in Excel required.
Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.
The successful candidate will need experience working in a customer focused role within a technical industry. You will also need experience working with Excel.
Joining a growing team, the Customer Service Administrator will be responsible for managing the end-to-end order process from quotation, placing orders and liaising with internal production and engineering teams.
The Customer Service Administrator Role:
- Working with SAP and Excel
- Respond to customer queries and providing updates
- Order processing, including updates POs, processing reworks, repairs etc.
- Liaising with production teams to complete customer orders in time
- Raising credit/debit notes
- Updating price lists, quotes, customer details etc. on systems
- Liaising with customers on BOMs and drawings
The Customer Service Administrator Candidate:
- Experience in a customer support / sales / admin role
- Experience working in a technical industry – manufacturing, engineering, pharma or similar
- Excel experience
Customer Service Administrator employer: Luton Bennett
Contact Detail:
Luton Bennett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer service and technical roles makes you the perfect fit for the Customer Service Administrator position. Keep it concise and engaging.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any technical roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your Excel expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've handled customer queries or managed orders in the past.
Show Your Personality: We love a friendly vibe at StudySmarter, so let your personality come through in your application. A bit of warmth and enthusiasm can go a long way in making your application stand out!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Luton Bennett
✨Know Your Stuff
Make sure you brush up on the company’s background and its products. Understanding their manufacturing processes and how they use SAP and Excel will show that you're genuinely interested and prepared for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlighting your ability to communicate effectively with both customers and internal teams will be key in this role.
✨Excel is Your Friend
Since Excel experience is a must, be ready to discuss how you've used it in previous roles. If possible, mention specific functions or tasks you've completed using Excel that relate to order processing or data management.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company's future projects. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.