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- Tasks: Manage customer orders and queries while collaborating with production teams.
- Company: Reputable manufacturing company with a friendly atmosphere.
- Benefits: £28,000 salary, 25 days holiday, private healthcare, and a £1,500 joining bonus.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Join a supportive team and enjoy long-term job security in a varied role.
- Qualifications: Experience in customer support and proficiency in Excel required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Bar Hill, Cambridge
£28,000 per year + 25 Days Holiday + Bank Holidays + Private Healthcare & Dental + Joining Bonus (£1,500 after 6 months) + Life Assurance (4x) + Company Pension (2% Employee, 5% Employer) + Income Protection + Enhanced Family Leave + Profit Sharing Bonus
Monday to Thursday 08:00 to 16:45, Friday 08:00 to 12:30
Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.
The successful candidate will need experience working in a customer focused role within a technical industry and experience working with Excel.
Responsibilities:- Managing the end-to-end order process from quotation, placing orders and liaising with internal production and engineering teams.
- Working with SAP and Excel.
- Respond to customer queries and providing updates.
- Order processing, including updates POs, processing reworks and repairs.
- Liaising with production teams to complete customer orders in time.
- Raising credit/debit notes.
- Updating price lists, quotes, customer details etc. on systems.
- Liaising with customers on BOMs and drawings.
- Experience in a customer support, sales or admin role.
- Experience working in a technical industry – manufacturing, engineering, pharma or similar.
- Excel experience.
Customer Service Administrator in Cambridge employer: Luton Bennett
Contact Detail:
Luton Bennett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or manufacturing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical roles. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your Excel skills! Bring examples of how you've used Excel in previous roles to improve processes or manage data. This will demonstrate your technical abilities and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any technical roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your Excel expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've handled customer queries or managed orders in the past.
Show Your Personality: We love a friendly vibe here at StudySmarter! Let your personality come through in your application. A touch of warmth and enthusiasm can make a big difference in how we perceive you as a potential team member.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application right away and can start the process of getting to know you better!
How to prepare for a job interview at Luton Bennett
✨Know Your Stuff
Make sure you brush up on your knowledge of the technical industry, especially if you've worked in manufacturing or engineering before. Familiarise yourself with common terms and processes related to customer service in these fields, as it will show that you're serious about the role.
✨Excel Skills are Key
Since Excel is a big part of the job, be prepared to discuss your experience with it. Maybe even practice some basic functions or data management techniques beforehand. You could be asked how you’ve used Excel in past roles, so have some examples ready to share.
✨Show Your Customer Focus
This role is all about customer service, so think of specific examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction, as this will highlight your suitability for the position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the specifics of the order process. This shows your genuine interest in the role and helps you determine if it's the right fit for you.