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- Tasks: Be the go-to person for clients, ensuring their needs are met and issues resolved.
- Company: Join a leading machinery supplier with a friendly and growing team.
- Benefits: Enjoy increasing holidays, birthday off, volunteer day, and industry training.
- Why this job: Make a real impact by supporting customers and enhancing their experience.
- Qualifications: Experience in account management or project coordination is preferred, but all backgrounds welcome.
- Other info: Travel up to 20% of the time, with occasional overnight stays.
The predicted salary is between 30000 - 34000 £ per year.
Account Manager
Tiverton
£30,000 to £34,000 DOE + Increasing Holidays (21 Days up to Additional 5) + Birthday Off + Bank Holidays + One Paid ‘Volunteer Day’ + Overnight Expenses + Industry Training
Monday to Friday 40 Hours per Week – 09:00 to 17:00
Account Manager required for an industry leading supplier of machinery. You will be joining a growing a friendly and growing teams as the bridge between their technical teams and client services.
This role would suit candidates with experience of working in contract management, account management, or project coordination. The company can provide full product related training, so candidates from any industry background are encouraged to apply.
The successful candidate will be responsible for providing support to the company’s customers who have purchased products and utilise the services of their aftercare team, including the servicing, repair or upgrades of equipment. As an initial point of contact for customers, you will address their enquires and resolve any issues, ensuring customer satisfaction.
The role will be based from the company’s site in Tiverton, however, the role will involve an element of travel to visit customers. You can expect to travel up to 20% of the time and occasional overnight stays may be required – this would be no more than twice a month.
The Account Manager Role:
· Providing technical support to clients – understanding their requirements and providing tailored solutions
· Coordinating service works, organising repairs etc.
· Upselling services
· Identifying upselling opportunities to new and previous clients
· Account management – ensuring account retention and managing accounts including processing orders and invoicing
· Creating documentation for clients and engineering teams
· Monitor quality standards
· Support project management team in overseeing the coordination of installs, upgrades and maintenance works
The Account Manager Candidate:
· Experience in account management, project coordination, contract management etc.
· Any industry background
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Account Manager employer: Luton Bennett
Contact Detail:
Luton Bennett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the machinery industry and the specific products offered by the company. Understanding the technical aspects will help you communicate effectively with both clients and technical teams, showcasing your ability to bridge the gap between them.
✨Tip Number 2
Network with professionals in account management and related fields. Attend industry events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and resolving issues. Be ready to share specific examples of how you've successfully handled customer inquiries or upselling opportunities in previous roles.
✨Tip Number 4
Research the company's culture and values. Tailor your approach to align with their mission, demonstrating that you're not just a fit for the role but also for the team. This can make a significant difference during interviews.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, project coordination, or contract management. Use specific examples that demonstrate your ability to provide technical support and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Account Manager position, particularly in providing tailored solutions and ensuring customer satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and project management. These are crucial for the role, especially when coordinating service works and upselling services to clients.
Showcase Your Adaptability: Since the company encourages candidates from any industry background, highlight your adaptability and willingness to learn. Mention any previous experiences where you successfully transitioned into new roles or industries.
How to prepare for a job interview at Luton Bennett
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Account Manager. Familiarise yourself with the key tasks such as providing technical support, coordinating service works, and upselling services. This will help you demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in account management, project coordination, or contract management. Use specific examples to illustrate how your background aligns with the requirements of the role, especially in terms of customer service and problem-solving.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the Account Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Communication Skills
As an Account Manager, strong communication skills are essential. During the interview, practice clear and concise communication. Be ready to explain complex concepts simply, as you would when dealing with clients who may not have a technical background.