At a Glance
- Tasks: Manage customer orders and provide support in a dynamic manufacturing environment.
- Company: Reputable manufacturing company with a friendly team of around 100 employees.
- Benefits: £28,000 salary, 25 days holiday, private healthcare, and a £1,500 joining bonus.
- Other info: Enjoy long-term job security and excellent career growth opportunities.
- Why this job: Join a growing team and gain valuable experience in customer service and technical industries.
- Qualifications: Experience in customer support and proficiency in Excel required.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.
The successful candidate will need experience working in a customer focused role within a technical industry. You will also need experience working with Excel.
Joining a growing team, the Customer Service Administrator will be responsible for managing the end-to-end order process from quotation, placing orders and liaising with internal production and engineering teams.
The Customer Service Administrator Role:- Working with SAP and Excel
- Respond to customer queries and providing updates
- Order processing, including updates POs, processing reworks, repairs etc.
- Liaising with production teams to complete customer orders in time
- Raising credit/debit notes
- Updating price lists, quotes, customer details etc. on systems
- Liaising with customers on BOMs and drawings
- Experience in a customer support / sales / admin role
- Experience working in a technical industry – manufacturing, engineering, pharma or similar
- Excel experience
Customer Service Administrator employer: Luton Bennett Limited
Join a reputable manufacturing company in Bar Hill, Cambridge, where you will thrive in a supportive and friendly work environment with around 100 employees. Enjoy a comprehensive benefits package including private healthcare, generous holiday allowance, and opportunities for professional growth, all while contributing to a team that values long-term job security and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or technical roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical skills. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Showcase your Excel skills during the interview! Bring examples of how you've used Excel in previous roles, whether it's for tracking orders or managing customer data. This will demonstrate your technical prowess and attention to detail.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any technical roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your Excel expertise!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've handled customer queries or managed orders in the past.
Show Off Your Technical Know-How:Since we’re in a technical industry, it’s important to mention any relevant experience you have with systems like SAP or similar software. Let us know how comfortable you are with these tools in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Luton Bennett Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the technical industry relevant to the role. Familiarise yourself with common terms and processes in manufacturing, engineering, or pharma. This will help you answer questions confidently and show that you're genuinely interested in the field.
✨Excel Skills on Display
Since Excel experience is a must-have, be prepared to discuss your proficiency. Think of specific examples where you've used Excel to manage data or streamline processes. If possible, bring along a portfolio or examples of your work to showcase your skills.
✨Customer Focus is Key
As a Customer Service Administrator, you'll need to demonstrate your customer service skills. Prepare examples of how you've handled customer queries or resolved issues in previous roles. Highlight your ability to communicate effectively and maintain a positive relationship with clients.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the specifics of the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
