At a Glance
- Tasks: Provide exceptional service to guests during night hours and ensure smooth hotel operations.
- Company: Join the Holiday Inn London Luton Airport team, known for its friendly atmosphere.
- Benefits: Enjoy employee discounts, free parking, on-site gym, meals on duty, and service charge.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Be part of a dynamic team and enhance guest experiences while working nights.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 10 - 12 £ per hour.
- Night Porter
- Holiday
- Inn London Luton Airport
We are seeking a dedicated and professional Night Porter to join our team at the Holiday Inn London Luton Airport .
If you are committed to providing exceptional service and thrive in a dynamic environment, we want to hear from you!
Role
Overview: As part of the night team, you will ensure that all guests receive professional, friendly, and efficient service while performing all operational tasks in line with our company procedures and brand standards.
Key Responsibilities
- Adhere to all department and guest health, safety, and security procedures while successfully completing training.
- Complete all company and brand training as required.
- Follow statutory and company requirements related to money and key handling, credit procedures, health and safety, fire safety, and employment legislation.
- Deliver high standards of service to all guests at reception, the bar, in the restaurant, and through room service during night hours.
- Implement company and brand standards for check-in and check-out procedures whenever necessary.
- Be knowledgeable about hotel facilities, services, and promotions, offering information to guests when appropriate.
- Recognize IHG Rewards members and ensure they receive their benefits.
- Assist with guest luggage delivery and collection to/from bedrooms.
- Ensure the completion of night audit procedures as required by the company.
- Prepare and serve late-night refreshments while following all food safety and allergens procedures.
- Manage guest wake-up calls and collect Room Service breakfast door hangers, acting accordingly.
- Set up and prepare the breakfast buffet in compliance with food safety protocols.
- Ensure meeting rooms are properly set up as per requirements.
- Carry out necessary housekeeping duties, adhering to the IHG Way of Clean procedures.
- Perform regular floor and car park checks, implementing follow-up actions to maintain property presentation.
- Properly dispose of waste from containers.
- Execute any reasonable requests or projects by the hotel’s General Manager to enhance the business.
Qualifications
- Previous experience in a similar role or customer service position is an advantage.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team
- A proactive attitude and attention to detail.
Benefit
- Employee discount across IHG properties.
- Free parking on-site.
- On-site gym.
- Meals on duty.
- Service charge.
Night Porter in Luton employer: Luton Airport
At Holiday Inn London Luton Airport, we pride ourselves on fostering a supportive and dynamic work environment where our Night Porters can thrive. With excellent employee benefits such as discounts across IHG properties, free on-site parking, and access to an on-site gym, we are committed to your well-being and professional growth. Join us to be part of a team that values exceptional service and offers opportunities for development in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Luton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Luton Airport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Luton Airport
Don't be shy about reaching out to Luton Airport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Luton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Luton Airport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Luton Airport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
