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- Tasks: Support customer governance and enhance regulatory frameworks in a dynamic financial services environment.
- Company: Respected organisation in the wealth management sector with a focus on regulatory excellence.
- Benefits: Gain valuable experience, engage with senior stakeholders, and contribute to impactful customer outcomes.
- Why this job: Join a team dedicated to improving customer experiences and shaping regulatory practices.
- Qualifications: Experience in financial services and strong knowledge of UK conduct regulation required.
- Other info: Opportunity for professional growth and meaningful contributions in a regulated environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a well-established organisation within the wealth management sector, is seeking to appoint a Consumer Duty Specialist to support the ongoing development of its conduct and customer governance framework. This is a broad, business-facing role suited to an experienced financial services professional who combines strong regulatory knowledge with the ability to influence stakeholders and embed good practice across operational teams.
The successful individual will play an important part in strengthening how customer outcomes are assessed, monitored and evidenced across the business. Working closely with senior stakeholders, you will help ensure regulatory expectations are met while supporting a culture of accountability and continuous improvement. The role blends regulatory reporting, governance oversight, MI analysis and cross-functional collaboration. It will suit someone comfortable operating at both a strategic and hands-on level.
Key Responsibilities- Support the preparation of senior-level reporting relating to Consumer Duty and customer outcomes.
- Contribute to assessments reviewing product governance, value delivery and client experience.
- Maintain and enhance internal frameworks aligned to conduct risk and regulatory requirements.
- Partner with business areas to ensure clear ownership of policies, processes and controls.
- Assist in the development of management information to provide insight into customer outcomes and emerging risks.
- Contribute to governance forums and committee reporting.
- Support ongoing monitoring and review activity in relation to conduct and regulatory standards.
- Provide input into training and awareness initiatives relating to Consumer Duty.
- Solid experience within financial services (wealth or asset management experience preferred).
- Good working knowledge of UK conduct regulation and Consumer Duty principles.
- Experience contributing to regulatory or Board-level reporting.
- Strong analytical capability and excellent written communication skills.
- Comfortable engaging with senior stakeholders and influencing across departments.
- Organised, pragmatic and capable of managing multiple priorities within a regulated environment.
This is an opportunity to join a respected financial services firm during a period of continued regulatory focus and governance enhancement. The role offers meaningful exposure, broad stakeholder engagement and the ability to contribute to how customer outcomes are evidenced and delivered in practice.
Consumer Duty Specialist in London employer: Lutine Bell
Contact Detail:
Lutine Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Duty Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about Consumer Duty. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your regulatory knowledge and understanding of customer outcomes. We recommend practising common interview questions related to governance and conduct risk to show you’re the right fit.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Consumer Duty Specialist role. We’ve got all the latest opportunities listed, and it’s the quickest way to get your application noticed!
We think you need these skills to ace Consumer Duty Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Consumer Duty Specialist. Highlight your experience in financial services, especially any work related to conduct regulation and customer outcomes. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about consumer duty and how your background makes you the perfect fit. Don’t forget to mention specific examples of how you've influenced stakeholders or improved customer outcomes in previous roles.
Showcase Your Analytical Skills: Since this role involves a lot of MI analysis and reporting, make sure to highlight your analytical capabilities. Share examples of how you've used data to drive decisions or improve processes. We love seeing numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lutine Bell
✨Know Your Regulations
Make sure you brush up on UK conduct regulations and Consumer Duty principles before the interview. Being able to discuss these topics confidently will show that you’re not just familiar with the rules, but that you understand their implications for customer outcomes.
✨Prepare Real-Life Examples
Think of specific instances where you've influenced stakeholders or improved customer governance in your previous roles. Having these examples ready will help you demonstrate your experience and how it aligns with the responsibilities of the Consumer Duty Specialist role.
✨Engage with Senior Stakeholders
Since this role involves working closely with senior stakeholders, practice how you would approach discussions with them. Show that you can communicate effectively and influence decisions, as this is key to embedding good practices across operational teams.
✨Show Your Analytical Skills
Be prepared to discuss how you’ve used data analysis to assess customer outcomes or identify emerging risks. Highlighting your analytical capabilities will reassure the interviewers that you can contribute to management information and reporting effectively.