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- Tasks: Support customer governance and enhance regulatory frameworks in a dynamic financial services environment.
- Company: Respected organisation in the wealth management sector with a focus on regulatory excellence.
- Benefits: Engaging role with exposure to senior stakeholders and opportunities for professional growth.
- Why this job: Make a real impact on customer outcomes and contribute to meaningful governance improvements.
- Qualifications: Experience in financial services, strong regulatory knowledge, and excellent communication skills.
- Other info: Join a team dedicated to continuous improvement and accountability in customer service.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a well-established organisation within the wealth management sector, is seeking to appoint a Consumer Duty Specialist to support the ongoing development of its conduct and customer governance framework. This is a broad, business-facing role suited to an experienced financial services professional who combines strong regulatory knowledge with the ability to influence stakeholders and embed good practice across operational teams.
The successful individual will play an important part in strengthening how customer outcomes are assessed, monitored and evidenced across the business. Working closely with senior stakeholders, you will help ensure regulatory expectations are met while supporting a culture of accountability and continuous improvement. The role blends regulatory reporting, governance oversight, MI analysis and cross-functional collaboration. It will suit someone comfortable operating at both a strategic and hands-on level.
Key Responsibilities- Support the preparation of senior-level reporting relating to Consumer Duty and customer outcomes.
- Contribute to assessments reviewing product governance, value delivery and client experience.
- Maintain and enhance internal frameworks aligned to conduct risk and regulatory requirements.
- Partner with business areas to ensure clear ownership of policies, processes and controls.
- Assist in the development of management information to provide insight into customer outcomes and emerging risks.
- Contribute to governance forums and committee reporting.
- Support ongoing monitoring and review activity in relation to conduct and regulatory standards.
- Provide input into training and awareness initiatives relating to Consumer Duty.
- Solid experience within financial services (wealth or asset management experience preferred).
- Good working knowledge of UK conduct regulation and Consumer Duty principles.
- Experience contributing to regulatory or Board-level reporting.
- Strong analytical capability and excellent written communication skills.
- Comfortable engaging with senior stakeholders and influencing across departments.
- Organised, pragmatic and capable of managing multiple priorities within a regulated environment.
This is an opportunity to join a respected financial services firm during a period of continued regulatory focus and governance enhancement. The role offers meaningful exposure, broad stakeholder engagement and the ability to contribute to how customer outcomes are evidenced and delivered in practice.
Consumer Duty Specialist in City of London employer: Lutine Bell
Contact Detail:
Lutine Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Duty Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about Consumer Duty. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your regulatory knowledge and understanding of customer outcomes. We recommend practising common interview questions related to governance and conduct risk to show you’re the right fit.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that match your skills in wealth management and Consumer Duty – it’s where the best opportunities are!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference in the hiring process.
We think you need these skills to ace Consumer Duty Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Consumer Duty Specialist. Highlight your experience in financial services, especially any work related to regulatory knowledge and customer governance. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to influence stakeholders and embed good practices. Remember, we love a personal touch!
Showcase Your Analytical Skills: Since the role involves MI analysis and reporting, make sure to highlight your analytical capabilities in your application. Share examples of how you've used data to drive decisions or improve customer outcomes. We’re keen to see your thought process!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Lutine Bell
✨Know Your Regulations
Make sure you brush up on UK conduct regulations and Consumer Duty principles before the interview. Being able to discuss these topics confidently will show that you’re not just familiar with the rules, but that you understand their implications for customer outcomes.
✨Prepare Real-Life Examples
Think of specific instances where you've influenced stakeholders or improved customer governance in your previous roles. Having concrete examples ready will help you demonstrate your experience and how it aligns with the responsibilities of the Consumer Duty Specialist role.
✨Engage with Senior Stakeholders
Since this role involves working closely with senior stakeholders, practice how you would approach discussions with them. Be prepared to articulate your ideas clearly and show how you can contribute to a culture of accountability and continuous improvement.
✨Showcase Your Analytical Skills
Be ready to discuss your analytical capabilities and how you've used data to drive decisions in the past. Highlight any experience you have with regulatory reporting or MI analysis, as this will be crucial for the role and will set you apart from other candidates.