At a Glance
- Tasks: Travel nationwide to install and repair innovative electric heating solutions.
- Company: Join Luthmore, a pioneering tech company in green energy.
- Benefits: Enjoy competitive salary, extensive holiday, and specialised training.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Be part of the UK's green energy revolution with hands-on experience.
- Qualifications: Relevant qualifications in heating systems and strong problem-solving skills.
The predicted salary is between 25000 - 37500 £ per year.
Location: Resident within 1 hour drive of Chippenham HQ, travel throughout the UK.
Travel: Extensive nationwide travel with regular overnight stays.
Salary: £30,000 – £45,000 depending on experience, plus overtime and benefits.
Contract: Full-time, Shift Options [4 days on 3 days off OR 5 days on 2 days off].
About Luthmore: Based in Chippenham, Luthmore formed in 2022 and have developed and launched the pioneering battery-enabled electric combi boiler. This new product provides the same performance as a gas combi boiler and fits into the same space whilst producing zero emissions.
The Role: We are looking for an experienced Field Service Engineer to join our close-knit team based in Chippenham. The role will require daily travel, and possible overnight hotel stays to support new installations; and provide an on-site technical support / repair service nationwide. As the Field Service team grows there may be opportunity in time for this role transition to a regional coverage role. The ideal candidate will have experience with installation, fault finding and repair of domestic heating products such as gas boilers, electric boilers, heat pumps or similar.
What We Offer:
- Specialized Training: Comprehensive training on Luthmore’s unique battery-powered boiler technology at our Chippenham headquarters.
- Tools & Equipment: Company van, fuel card, and high-quality tools provided, company phone and laptop.
- Growth Opportunities: Opportunity to be at the forefront of the UK's green energy transition with a rapidly growing tech company.
- Benefits: Pension, hotel accommodation as required, daily subsistence allowance, 36 days holiday (including statutory bank holidays).
Responsibilities:
- Response: Coordinate with Chippenham based Technical Support Team to resolve critical faults within 48 hrs (Monday - Saturday).
- Diagnostics: Use experience, problem solving and diagnostic tools such as multi-meters and laptop-based software to troubleshoot and resolve technical issues efficiently, minimising downtime for customers.
- Repair: Repair Luthmore boiler by replacement of electrical and mechanical components / assemblies, including plumbing parts, LFP batteries and PCB’s.
- Installation Support: Attend first installations of accredited Luthmore Installers to top up training, answer questions and provide the best possible experience for installers and end customers.
- Reporting: Maintain accurate digital service records, documentation, and inventory reports using company software.
- Teamwork: Work as part of a close, friendly, and supportive team and represent the company values and culture when working with customers.
Candidate Requirements:
- Qualifications: Relevant professional qualifications in previous field such as Part P Certificate (electrical roles), CCN1 (gas roles), NVQ level 2/3 (plumbing / heating), MCS certification (microgeneration / heat pump roles).
- Experience: Experience with installation, fault finding and repair of domestic heating products such as gas boilers, electric boilers, heat pumps or similar.
- Adaptability: Ability to work independently and manage a varied workload while traveling across the nation.
- Interpersonal Skills: Strong customer-facing skills and the ability to explain complex technical concepts to non-technical users.
- IT Skills: Ability to use IT equipment and phone to effectively coordinate schedules with HQ and customers; use diagnostic tools; and manage spare parts stock.
- License: A full, valid UK driving licence is essential.
Field Service Engineer (National Coverage) in Chippenham employer: Luthmore Ltd.
At Luthmore, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to contribute to meaningful projects, such as our zero-emission replacement for gas combi-boilers. We offer comprehensive training and growth opportunities, ensuring that our Quality Engineers not only excel in their roles but also develop their skills in a supportive environment. Located in a dynamic industry, our commitment to continuous improvement and high standards of quality makes us an attractive place for passionate individuals looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (National Coverage) in Chippenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your hands-on experience with heating products. Bring examples of how you've solved problems in the past to impress the hiring team.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining Luthmore. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Field Service Engineer (National Coverage) in Chippenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with domestic heating products and any relevant qualifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field Service Engineer role at Luthmore and how you can contribute to our mission of green energy. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Luthmore Ltd.
✨Know Your Tech
Make sure you brush up on your knowledge of domestic heating products, especially electric boilers and heat pumps. Be ready to discuss your experience with installation and fault finding, as this will show that you’re the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Demonstrate Your Customer Skills
Since this role involves a lot of customer interaction, think of times when you’ve had to explain complex technical concepts to non-technical users. Highlight your interpersonal skills and how you ensure a positive experience for customers.
✨Be Ready for Travel Talk
Given the extensive travel required, be prepared to discuss your flexibility and willingness to stay overnight when necessary. Show enthusiasm for the opportunity to work across the UK and how you manage your time effectively while on the road.
