Medical Office Assistant

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities. Personal information will be kept confidential.

Foundry is removing barriers and increasing access to health and wellness services for young people ages 12–24 and their caregivers through a network of youth-friendly centres across British Columbia and online. By offering integrated mental health care, substance use services, physical and sexual health care, youth and family peer support and social services, Foundry makes it easier for young people to find support in their communities. Online resources and first-of-its-kind virtual care further broaden Foundry's reach.

The Medical Office Assistant (MOA) is an integral member of Foundry Surrey, working as part of a multi-disciplinary team that provides support and programming for youth (12-24) and their families. As a member of the Foundry Surrey team, they will provide medical office assistant support for the primary care clinic as well as reception duties for Foundry Surrey. They will help to create a welcoming, safe, inclusive and vibrant space for youth and families to access services. This position is often the first point of contact for anyone reaching out to access the primary care centre. It is vital that this position be knowledgeable about services available and be able to provide accurate information to those who inquire. It is necessary that the MOA is flexible and adaptable to competing priorities and can switch focus from data work to participant inquiries seamlessly. To be successful, they will need to be technology savvy and able to learn different computer systems. It is imperative that the Medical Office Assistant demonstrates the ability to support a diverse population and takes initiative to ensure a safe and inclusive environment for participants and staff.

Responsibilities

• Welcome youth to Foundry Surrey and contribute to a positive, welcoming atmosphere in the waiting area.
• Register and triage patients, including setting up new patients with the Foundry Toolbox and EMR systems.
• Ensure patient flow during clinic hours.
• Transfer information between databases to ensure all updates are reflected to support clients.
• Support tasks in the clinic; room prep, labelling samples, referrals, autoclaving as required.
• Stock exam rooms, support inventory and ordering of clinic supplies.
• Perform other related duties as required.

Qualifications

• MOA certificate and experience working in a medical practice; experience with clinic start-up an asset.
• Criminal Record Check including the vulnerable sector check for youth and adults.
• Knowledge of MSP billing processes and medical office software, familiarity with Myle an asset.
• Experience working with youth.
• Well-developed interpersonal skills, oral and written communication skills.
• Excellent organisation, time and general management skills.
• Ability to work independently as well as being part of a multi-disciplinary team.
• Demonstrated understanding of trauma-informed practices.
• Commitment to learning about colonisation and its impact on creating and sustaining health inequities.
• Work collaboratively with others utilising a diversity, equity and inclusion lens.
• Physical ability to complete required tasks.

About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

Our Vision

Everyone thriving in strong, healthy communities!

Our Mission

To inspire healthy and inclusive communities through leadership and collaboration.

Our Values

Advocacy, Diversity and Inclusion, Empowerment, Service Excellence, Stewardship, Well-being.

Generous paid vacation time, personal time, sick time; additional paid time off for life events. Additional paid holidays, ex. Easter Monday, Boxing Day. Extended health, prescription, dental & vision care plan, with 100% Employer-Paid Premiums. Disability and Life Insurance Coverage. Employee & Family Assistance Program including preventative health & counselling. Membership in the Municipal Pension Plan with generous employer contributions. Flexible schedules and earned time off program. Full-day agency orientation and extensive training, with regular ongoing performance evaluations. In-house digital and classroom learning opportunities; staff funding for professional development. Opportunities to use your voice & participate in committees on policy, wellness, safety, EDI, etc.

Eligibility will vary depending on terms and role requirements – details for this posting will be provided on request.

PCRS is collecting personal information from you as part of the recruitment and selection process. PCRS recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.