To ensure the safety, security, and comfort of guests during the night, provide a welcoming presence at reception, and carry out cleaning, monitoring, and administrative tasks to support the smooth running of the building outside regular hours.
Key responsibilities
- Provide a warm welcome to arriving guests, respond prompt & professionally to guest enquiries or requests through the night
- Maintain a calm & reassuring presence
Safety & security
- Monitor the premises to ensure the safety and security of guests, staff, and hotel property.
- Conduct regular security patrols of the building, car park, and grounds.
- Manage emergencies or incidents in accordance with hotel procedures (e.g., fire alarms, first aid).
- Ensure all entrances are secure and access is controlled during night hours.
- Prepare meeting rooms for the following days business (will include changing room layout, moving tables and chairs)
- Carry out scheduled night cleaning tasks in meeting rooms, public areas and back‑of‑house spaces
Administration & Night Audit Support
- Complete basic reception tasks such as answering the phone, responding to emails, and updating guest records
General Duties
- Set up breakfast areas or early‑morning breakfast service when needed
- Maintain cleanliness and presentation of the reception and lobby areas
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Contact Details:
Luther King House Educational Trust Recruitment Team
