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For Companies At a Glance
- Tasks: Manage customer returns, pick, pack, and dispatch orders in a dynamic warehouse environment.
- Company: Join Lusso Stone, a high-end luxury brand with a commitment to exceptional quality and service.
- Benefits: Enjoy perks like employee discounts, company events, and free on-site parking.
- Why this job: Be part of a growing team with opportunities for personal and professional development.
- Qualifications: Previous customer service experience, strong communication skills, and a keen eye for detail required.
- Other info: This is a new role, perfect for those looking to make an impact in a thriving business.
The predicted salary is between 22000 - 29000 £ per year.
Overview
Lusso Stone is an International high-end Luxury brand with British Heritage. Working relentlessly to understand our client’s exact requirements, ensuring we always deliver truly exceptional quality, products and service for their projects.
We pride ourselves on round the clock service and are quick to respond to customers’ needs, whatever they may be. We are a committed team of individuals, going over and beyond our client’s expectations, with traditional values embedded in our DNA, that is clear to see right throughout our business.
We continue to break records, push boundaries, and excel where we can individually and as a business. We continually strive for excellence in all aspects of our company.
Role Overview
As Warehouse Co-Ordinator you will be responsible for receiving and managing customer returns. You are someone who is accurate and organised in their working day, and can be self motivated to hit deadlines.
You will be part of the Lusso team that works in the warehouse along side one other member of staff, and reports into the Head of Supply Chain, who splits their time between the warehouse and the Head Office.
This role is new to the business and is part of our growth plans, and so is an exciting time to be joining the business, with plenty of opportunities.
Key Responsibilities
- Pick, pack and despatch orders in the warehouse.
- Process inbound products.
- Receiving all product returns from customer orders
- Checking all products are returned in line with our Returns Policy
- Logging customer returns details using internal systems
- Maintaining the organisation of returned items
- Re-packaging resellable items
- Performing quality checks on a range of selected products
- Replenishing stock in the correct warehouse locations
- Logging faulty items and liaising with suppliers for credits or replacements
- Working with internal departments to ensure customer queries are resolved efficiently
- Keeping accurate records of returns and raising incident reports
- Stock taking and discrepancy investigations
- Further ad hoc responsibilities
- Assisting the warehouse team with day to day issues
Education and Experience Requirements
- Good working knowledge of Microsoft programmes including Excel and Word
- Excellent verbal and written communication skills
- Self-motivated to work quickly and efficiently
- Great eye for detail and accuracy
- Good organisational skills
- Pride in keeping areas tidy
- Ability to adapt to a changing and high pressure environment
- Ability to work well within a team
- Ability to work independently and use own initiative
- Have a full and valid UK driving license
Qualifications
- Previous experience in customer service, with a specific focus on returns and despatches, preferably in the luxury retail sector.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Detail-oriented and organised, with the ability to manage and document processes accurately.
- Familiarity with CRM and ERP systems alongside experience with spreadsheets.
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: £26,208.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
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Warehouse Co-Ordinator employer: Lusso
Contact Detail:
Lusso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Co-Ordinator
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially focusing on customer service and returns processes. Understanding the nuances of high-end brands like Lusso Stone will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed returns or inventory in previous roles. Being able to share specific instances where you maintained accuracy and efficiency will set you apart.
✨Tip Number 3
Showcase your ability to work under pressure by discussing times when you successfully met tight deadlines. This is crucial for a role that involves managing returns and ensuring customer satisfaction.
✨Tip Number 4
Network with current or former employees of Lusso Stone if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Warehouse Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and returns management. Use keywords from the job description to demonstrate that you meet the specific requirements of the Warehouse Co-Ordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention your ability to work under pressure and your experience with CRM and ERP systems, as these are crucial for the role.
Showcase Relevant Experience: In your application, emphasise any previous roles in luxury retail or similar environments. Highlight your achievements in managing returns and despatches, as well as your ability to maintain accurate records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Warehouse Co-Ordinator position.
How to prepare for a job interview at Lusso
✨Showcase Your Organisational Skills
As a Warehouse Co-Ordinator, being organised is key. Prepare examples of how you've managed tasks or projects in the past, highlighting your attention to detail and ability to keep things tidy and efficient.
✨Demonstrate Customer Service Experience
Since the role involves handling customer returns, be ready to discuss your previous experience in customer service. Share specific instances where you resolved issues effectively, showcasing your customer-centric approach.
✨Familiarise Yourself with Relevant Software
The job requires knowledge of Microsoft programmes and possibly CRM/ERP systems. Brush up on these tools before the interview and be prepared to discuss how you've used them in previous roles.
✨Prepare for Teamwork Scenarios
You'll be working closely with another team member and reporting to the Head of Supply Chain. Think of examples that demonstrate your ability to work well in a team, adapt to changes, and support colleagues in a high-pressure environment.