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- Tasks: Support the delivery of high-quality homes and manage customer documentation.
- Company: Established bespoke residential house builder with a focus on customer experience.
- Benefits: Competitive salary, flexible working, and a friendly team environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong organisation, communication skills, and Excel proficiency required.
- Other info: Opportunity for growth in a supportive and collaborative setting.
The predicted salary is between 35000 - 35000 £ per year.
A well-established bespoke residential house builder is seeking a Customer Relations & Document Control Coordinator to support the delivery of high-quality private homes. The business is known for its attention to detail, personalised customer experience and commitment to building long-term client relationships.
This is a key coordination role supporting both development delivery and the customer journey. You will be responsible for managing and controlling all documentation associated with live developments, while acting as a central point of contact for customers throughout the full sales process from reservation through to handover and post-completion snagging.
The role requires a highly organised individual with strong planning skills, excellent communication abilities and confident Excel capability to track progress, documentation and customer interactions.
You will be involved in:
- General Administration: You will provide essential administrative support across projects, including managing road permit applications and documentation, submitting vesting applications, uploading certificates and compliance documents to external council and utility portals, maintaining up-to-date drawings via Dropbox/SharePoint, and ensuring all project files are current and organised.
- Diary & Compliance Management: You’ll take responsibility for scheduling and tracking key records, including site and vehicle insurance renewals, HSE documentation, vehicle and plant maintenance records, and safety compliance logs.
- Programming & Site Setup: Supporting early-stage project activities, you will register sites with BT and utility providers, arrange new postcodes and address registrations, set up energy suppliers, and liaise with local councils on waste collection, bin requirements and other site services.
- Pre-Handover Coordination: Working closely with site and sales teams, you will ensure new-home handovers run smoothly by confirming completion dates, specifications and customer expectations, issuing documents to solicitors and monitoring progress, circulating handover packs and updating internal systems, and collating and uploading completion certificates.
- Post-Handover Customer Support: You’ll play a key role in maintaining high customer satisfaction, including transferring energy accounts for new homeowners, engaging directly with customers and liaising with site teams, logging and following up snagging items with relevant trades or suppliers, and ensuring a seamless customer care experience.
- Project Support: You will contribute to ongoing improvement and cost control.
Requirements include a proven track record in managing documentation and acting as the single point of control, excellent verbal and written communication skills, experience working with Excel, planning and organisation experience, and experience of high levels of customer service. Experience in residential sales is desirable but not essential.
The role offers a competitive salary, flexible working and a friendly environment. Please submit your CV and we will contact you to discuss the role further.
Residential Project Adminstrator in Glasgow employer: Lusona LLP
Contact Detail:
Lusona LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Project Adminstrator in Glasgow
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local events, or join online forums. You never know who might have a lead on that perfect Residential Project Administrator role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on showcasing your organisational skills and customer service experience, as these are key for the role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It shows you’re keen and professional.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to navigate!
We think you need these skills to ace Residential Project Adminstrator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Residential Project Administrator role. Highlight your organisational skills, customer service experience, and any relevant documentation management you've done in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects or improved customer satisfaction in previous positions.
Show Off Your Excel Skills: Since strong Excel capability is key for this role, mention any relevant experience you have with tracking progress or managing documentation using Excel. If you have any certifications or courses, don’t forget to include those!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Lusona LLP
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Residential Project Administrator. Familiarise yourself with the key responsibilities mentioned in the job description, like document control and customer relations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisation Skills
Since this role requires strong planning and organisation skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to keep everything on track.
✨Excel at Excel
Given the emphasis on Excel capabilities, brush up on your skills before the interview. Be prepared to discuss how you've used Excel in previous roles, whether it's for tracking documentation or managing data. If possible, mention specific functions or features you’re comfortable with, as this will demonstrate your proficiency.
✨Customer Care is Key
This role is all about maintaining high customer satisfaction, so think of examples where you've gone above and beyond for customers. Be ready to discuss how you handle customer queries and complaints, and how you ensure a seamless experience. This will show that you understand the importance of client relationships in this position.