At a Glance
- Tasks: Coordinate documentation and support customer relations for residential projects.
- Company: Established bespoke house builder known for quality and customer care.
- Benefits: Competitive salary, flexible working, and a friendly team environment.
- Other info: Opportunity for career growth in a supportive work culture.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong organisation, communication skills, and Excel proficiency required.
The predicted salary is between 35000 - 35000 £ per year.
A well‑established bespoke residential house builder is seeking a Customer Relations & Document Control Coordinator to support the delivery of high‑quality private homes. The business is known for its attention to detail, personalised customer experience and commitment to building long‑term client relationships.
This is a key coordination role supporting both development delivery and the customer journey. You will be responsible for managing and controlling all documentation associated with live developments, while acting as a central point of contact for customers throughout the full sales process — from reservation through to handover and post‑completion snagging.
The role requires a highly organised individual with strong planning skills, excellent communication abilities and confident Excel capability to track progress, documentation and customer interactions.
You will be involved in:
- General Administration: You will provide essential administrative support across projects, including:
- Managing road permit applications and documentation
- Submitting vesting applications
- Uploading certificates and compliance documents to external council and utility portals
- Maintaining up-to-date drawings via Dropbox/SharePoint
- Ensuring all project files are current and organised
- Diary & Compliance Management: You’ll take responsibility for scheduling and tracking key records, including:
- Site and vehicle insurance renewals
- HSE documentation
- Vehicle and plant maintenance records
- Safety compliance logs
- Programming & Site Setup: Supporting early-stage project activities, you will:
- Register sites with BT and utility providers
- Arrange new postcodes and address registrations
- Set up energy suppliers
- Liaise with local councils on waste collection, bin requirements and other site services
- Pre‑Handover Coordination: Working closely with site and sales teams, you will ensure new-home handovers run smoothly by:
- Confirming completion dates, specifications and customer expectations
- Issuing documents to solicitors and monitoring progress
- Circulating handover packs and updating internal systems
- Collating and uploading completion certificates
- Post‑Handover Customer Support: You’ll play a key role in maintaining high customer satisfaction, including:
- Transferring energy accounts for new homeowners
- Engaging directly with customers and liaising with site teams
- Logging and following up snagging items with relevant trades or suppliers
- Ensuring a seamless customer care experience
- Project Support: You will contribute to ongoing improvement and cost control by:
- Proven track record in managing documentation and acting as the single point of control
- Excellent verbal and written communication skills
- Experience working with Excel
- Planning and organisation experience
- Experience of high levels of customer service
- Experience in residential sales. This is desirable not essential.
The role offers a competitive salary, flexible working and a friendly environment. Please submit your CV and we will contact you to discuss the role further.
Residential Project Administrator in Maidstone employer: Lusona Consultancy
Join a well-established bespoke residential house builder in Lanarkshire, where your role as a Residential Project Administrator will be pivotal in delivering high-quality private homes. Enjoy a competitive salary of up to £35,000 per annum, flexible working arrangements, and a supportive work culture that prioritises personalised customer experiences and long-term relationships. With opportunities for professional growth and a commitment to employee satisfaction, this company is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Project Administrator in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lusona Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lusona Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Residential Project Administrator in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lusona Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at Lusona Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lusona Consultancy!
How to prepare for a job interview at Lusona Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
