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- Tasks: Support the delivery of new homes and ensure customer satisfaction through effective administration.
- Company: A growing residential developer with a focus on customer care and project success.
- Benefits: Competitive salary, flexible working, company laptop, and phone provided.
- Why this job: Make a real impact on customer experiences in a dynamic and supportive environment.
- Qualifications: Organised, proactive, and strong skills in Excel and Word; experience in construction is a plus.
- Other info: Enjoy flexible working and excellent onboarding support while shaping internal processes.
The predicted salary is between 30000 - 42000 £ per year.
A growing residential developer is seeking an organised and proactive Customer Care Project Administrator to support the smooth delivery of approximately 30 new-build homes per year. This is an excellent opportunity for an individual who thrives in a varied role, enjoys problem-solving, and is confident working across multiple stakeholders including site teams, sales teams, customers and external authorities.
The role offers genuine flexibility, strong support during onboarding, and the chance to shape and improve internal processes as the business continues to expand.
Your New Role
- General Administration
- You will provide essential administrative support across projects, including managing road permit applications and documentation, submitting vesting applications, uploading certificates and compliance documents to external council and utility portals, maintaining up-to-date drawings via Dropbox/SharePoint, and ensuring all project files are current and organised.
- Diary & Compliance Management
- You’ll take responsibility for scheduling and tracking key records, including site and vehicle insurance renewals, HSE documentation, vehicle and plant maintenance records, and safety compliance logs.
- Programming & Site Setup
- Supporting early-stage project activities, you will register sites with BT and utility providers, arrange new postcodes and address registrations, set up energy suppliers, and liaise with local councils on waste collection, bin requirements and other site services.
- Working closely with site and sales teams
- You will ensure new-home handovers run smoothly by confirming completion dates, specifications and customer expectations, issuing documents to solicitors and monitoring progress, circulating handover packs and updating internal systems, and collating and uploading completion certificates.
- Post-Handover Customer Support
- You’ll play a key role in maintaining high customer satisfaction, including transferring energy accounts for new homeowners, engaging directly with customers and liaising with site teams, logging and following up snagging items with relevant trades or suppliers, and ensuring a seamless customer care experience.
- Project & Cost Support
- You will contribute to ongoing improvement and cost control by creating and maintaining cost sheets for materials and build elements, reviewing supplier performance and identifying opportunities for improvement, and supporting initiatives to enhance customer care and reduce company costs.
What You’ll Need To Succeed
This role is ideal for an organised, positive and forward-thinking individual who can work independently and adapt to changing priorities. Strong Excel and Word skills are essential, along with the confidence to engage with customers, councils, and internal teams. Experience within construction, utilities, housing or a fast-paced administrative environment is beneficial, but not essential — full support is available, including hands-on guidance through handover processes.
What You’ll Get In Return
Company laptop and phone, supportive onboarding with ongoing guidance. You’ll be joining a business where your contribution genuinely impacts the customer journey and overall project success.
Please apply with your CV or reach out for further information.
Customer Liaison Officer employer: Lusona Consultancy
Contact Detail:
Lusona Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer care and project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Liaison Officer role. Highlight any relevant admin experience, especially in construction or customer care, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share specific examples of how you've successfully managed projects or improved customer satisfaction in the past. We love a good story!
Show Off Your Organisational Skills: Since this role involves a lot of administration, make sure to showcase your organisational skills. Mention any tools or methods you use to keep things tidy and efficient, as we value a proactive approach.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Lusona Consultancy
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities like managing road permit applications and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you kept everything on track, especially in a fast-paced environment, as this will resonate well with the interviewers.
✨Engage with Real Scenarios
Be ready to discuss how you would handle specific situations related to customer care and project administration. Think about potential challenges you might face, such as dealing with snagging items or coordinating with site teams, and outline your approach to resolving these issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, how they measure customer satisfaction, or what tools they use for compliance management. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
