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- Tasks: Create travel bookings and support colleagues in their global journeys.
- Company: Join a pioneering, employee-owned company committed to sustainability and fair pay.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Why this job: Be part of a mission-driven team that values diversity and positive impact.
- Qualifications: Customer service skills and a passion for travel are essential.
- Other info: Opportunity for career growth in a dynamic, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement "a hard day’s work deserves a fair day’s pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
12 Month Fixed Term Contract Poole, office-based
The Team: The Travel Team is recognised throughout the business as a support function for our colleagues as they travel the globe sourcing raw materials, meeting suppliers, visiting our overseas offices, supporting new store design and openings plus moving around our global locations. The travel team supports both the individual traveller and group travel for the events, regularly working with our overseas teams to ensure that travel is delivered at the highest level and that our staff are looked after throughout their journeys. Working closely with travel providers, we procure the best possible suppliers whilst supporting budgets and working with stakeholders to ensure travel is delivered efficiently and effectively.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities:
- Creating travel bookings for Lush Employees UK and beyond
- Supporting the Travel Manager in Monthly reporting
- Provide 1 week a month of out-of-hours emergency support
- Ensure compliance of our travellers with best practices and budgetary control
- Ensuring safe travel arrangements for our colleagues
- Preparing tickets and itineraries for dispatch to travellers and keeping traveller records up to date
- Relocations, airport transfers, visa applications and day-to-day travel agency practice
- Some flexible working to provide evening & weekend cover as needed
- Support teams as they adapt to change in the new environment
- Support Travellers with pre-Vaccine for bookings
- Ensure compliance with our Global Travel Policy
- Advise and support Click Travel training
- Support best practice for sustainable travel
- Work with suppliers to ensure continuity of service
- Work towards travels own 100-day inclusivity and diversity policy in line with the wider business
Skills, Knowledge and Expertise:
- Previous experience in either Retail/Business Travel or Travel Education preferred
- First-class customer service skills
- A self-starter and great can-do attitude!
- Ability to work in a team environment and with other departments and Managers, both in person and remotely.
- Good organisational skills
- Ability to prioritise your workload, take direction and work well under pressure
- Be flexible and keen to work in a different type of organisation
- Have excellent communication skills and be a strong team player
- Excel and Word knowledge
- Bags of initiative, attention to detail and a passion for all things travel.
Travel Consultant employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at companies you admire. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your travel experiences and how they’ve shaped your perspective. It’s all about connecting your love for travel with the role.
✨Tip Number 3
Be proactive! If you see a job that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and can set you apart!
✨Tip Number 4
Prepare for interviews by researching the company’s values and culture. Be ready to discuss how you align with their mission, especially around sustainability and inclusivity. It’ll show you’re not just looking for any job, but the right fit!
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the role of Travel Consultant with us.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with what we’re looking for!
Highlight Customer Service Skills: Since first-class customer service is key for this role, be sure to include examples of how you've provided excellent service in previous jobs. We love to see those real-life scenarios!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lush
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their commitment to sustainability and diversity, as these are key aspects of their brand. Being able to discuss how your own values align with theirs will show that you're a great fit.
✨Showcase Your Customer Service Skills
As a Travel Consultant, first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your ability to handle various situations and your commitment to providing excellent service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios related to travel bookings or customer issues and how you would handle them. Practising these responses can help you feel more confident during the interview.
✨Emphasise Teamwork and Flexibility
The role requires working closely with different teams and adapting to changes. Share examples of how you've successfully collaborated with others in the past and your willingness to be flexible. Highlighting your team player attitude will resonate well with the interviewers.
