Trainer - Product, Brand and Service Training Team

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

As part of the Training team, you’ll help to inspire and empower colleagues to become product & brand experts, captivating storytellers, and joyful daymakers.

Training’s aim: Help people fall in love with the products and the brand. To inspire and empower Retail staff globally to be Experts, Storytellers, and Daymakers for the customers and each other.

• Creating, delivering or co-hosting inspiring in-person training experiences around UK&I.
• Ensuring training has a lasting impact through follow-up, shop visits and collaboration with wider teams.
• Coordinating the creation of, or creating, maintaining and sharing engaging product and brand training in the formats that are most effective for the subject matter.
• Consulting with Inventors and Category or Subject matter experts to determine the key messages for training & the best training plan.
• Bringing to this learning expertise and guidance, and the customer needs.
• Creating, delivering or co-hosting virtual training sessions for colleagues across the business.
• Responsible for the quality and consistency of this work, ensuring high standards for staff and therefore customers.
• Actively developing understanding of product, brand and service training needs, and impact of what’s being delivered, by monitoring sales data, maintaining awareness of trends and insights, speaking regularly with retailers and managers, and through shop visits.
• Sharing experience and skills to support the development of peers.

• Genuine passion and exceptional knowledge of Lush.
• Curious, self-motivated and always driven to keep learning.
• Organised and proactive.
• Able to thrive whether working independently or collaborating with others.
• Fantastic product and ingredient knowledge.
• Excellent rapport and trust-building skills.
• Great questioning and listening skills.
• Enthusiasm for travelling, visiting new locations, meeting new colleagues and customers.
• Flexible and able to multitask.
• Exceptional standards of staff knowledge, customer care and experience within Lush stores, Spas and Hair Lab.
• Experienced in managing a shop floor and leading a team.

• 25 days holiday plus bank holidays.
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP).
• Enhanced paternity leave.
• Bonus scheme.
• Day off for weekday birthdays.
• Holiday purchase scheme.
• 50% discount on Lush products and spa treatments.
• Cycle to work scheme.
• Discounted rail and bus season tickets.
• Employee assistance programme.
• Wellbeing & mindfulness sessions.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.