At a Glance
- Tasks: Provide tech support and enhance user experience for our innovative beauty products.
- Company: Join Lush, a pioneering ethical beauty brand with a strong commitment to sustainability.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Other info: Join a 10% employee-owned company that values its people and promotes growth.
- Why this job: Be part of a creative team making a positive impact in the beauty industry.
- Qualifications: Tech-savvy individuals with a passion for customer service and problem-solving skills.
The predicted salary is between 22000 - 34000 £ per year.
Application Deadline September 04, 2025 Department Digital Employment Type Permanent - Full Time Location London or Poole Workplace type Hybrid Compensation £26,000 - £38,000 / year This role\'s hiring manager: Victoria Mears View Victoria\'s Profile
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold \'naked\' to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
Tech Services Support Internal Only in London employer: Lush
Lush is an exceptional employer that prioritises innovation, ethics, and employee well-being, making it a fantastic place to work in London or Poole. With a strong emphasis on personal growth, a hybrid work culture, and the unique advantage of being 10% employee-owned, Lush fosters a collaborative environment where creativity thrives and employees are empowered to make a difference. Join us to be part of a team that values fresh ideas and ethical practices while enjoying competitive compensation and a commitment to sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Services Support Internal Only in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lush. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lush before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Services Support Internal Only in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lush:Your cover letter is your chance to shine! Tell us why you want to work at Lush specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lush!
How to prepare for a job interview at Lush
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
