At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and create memorable shopping experiences.
- Company: Join LUSH, a pioneering, employee-owned cosmetics brand committed to ethical practices and sustainability.
- Benefits: Enjoy 50% off products, a profit-based bonus, and flexible working options.
- Other info: Immediate start available; flexible working hours required.
- Why this job: Be part of a positive culture that values personal development and teamwork while making a social impact.
- Qualifications: A passion for customer service and strong communication skills are essential; management experience is a plus.
Application Deadline
March 01, 2026
Department
Retail
Employment Type
Permanent
Location
York
Workplace type
Onsite
Compensation
£13.60 / hour
Reporting To
Annabelle Hall - Store Manager
Key Responsibilities
Skills and Experience
Benefits
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold \'naked\' to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.
Supervisor - 32 Hour Contract in York employer: Lush
LUSH is an exceptional employer that prioritises its people and the planet, offering a vibrant work culture in York where creativity and collaboration thrive. With a commitment to fair pay as a Living Wage employer, employees enjoy generous benefits including a 50% discount on products, a profit-based bonus, and opportunities for personal development. Join a family-run company that values diversity and empowers its team to deliver outstanding customer experiences while making a positive impact on the world.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - 32 Hour Contract in York
✨Tip Number 1
Familiarise yourself with LUSH's values and mission. Understanding their commitment to sustainability and customer service will help you align your answers during interviews, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided exceptional customer service in the past. Being able to share specific stories will demonstrate your management skills and ability to motivate others.
✨Tip Number 3
Showcase your passion for cosmetics and customer engagement. LUSH values employees who genuinely connect with customers, so be ready to discuss your favourite products and how you would enhance the shopping experience.
✨Tip Number 4
Network with current or former LUSH employees if possible. They can provide insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Supervisor - 32 Hour Contract in York
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and skills required for the Supervisor position at LUSH. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for customer service and teamwork. Mention specific examples from your past experiences that demonstrate your ability to lead and motivate a team, as well as your commitment to creating memorable customer experiences.
Highlight Relevant Experience:In your CV, focus on previous roles where you have demonstrated strong management skills, effective communication, and a knack for fostering a positive work environment. Use bullet points to clearly outline your achievements and contributions in those roles.
Show Your Enthusiasm for LUSH:Make sure to convey your enthusiasm for LUSH's values and mission in your application. Discuss why you want to work for a company that prioritises sustainability and customer experience, and how you can contribute to their goals.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
LUSH values outstanding customer service, so be sure to express your genuine love for connecting with customers. Share examples of how you've gone above and beyond to create memorable experiences in previous roles.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead and motivate your team. Prepare to discuss your management style and provide examples of how you've successfully navigated tricky conversations or supported team members in the past.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well within a team. Discuss how you've fostered a positive atmosphere and contributed to collective goals in previous positions, as teamwork is crucial for success at LUSH.
✨Communicate Effectively
Effective communication is key in this role. Be ready to showcase your verbal communication skills and provide examples of how you've maintained open lines of communication with colleagues and management in your past experiences.
