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- Tasks: Lead a vibrant team to deliver exceptional customer service and create memorable shopping experiences.
- Company: Join LUSH, a pioneering, employee-owned brand committed to ethical practices and sustainability.
- Benefits: Enjoy 50% off products, flexible working, and a paid day off for your birthday!
- Why this job: Be part of a positive culture that values diversity and personal development while making a social impact.
- Qualifications: A passion for customer service and teamwork, with strong communication and management skills.
- Other info: This is an entry-level position with 32 hours per week available; apply before 15th September 2025.
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Description
Please note: we use AI screening technology and any applications solely answered with AI will not be considered – we want to see the real you shine in your application
Application Deadline: 15 September 2025
Department: Retail
Location: Lakeside
Compensation: £13.60 / hour
Description
Please note: we use AI screening technology and any applications solely answered with AI will not be considered – we want to see the real you shine in your application
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement \’a hard day\’s work deserves a fair day\’s pay\’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
Beyond just the basics of communication, you\’ll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighboring stores, maintaining an open and friendly communication flow that significantly contributes to the team\’s success on the shop floor.
In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.
Key Information
Hours available: 32 hours per week, with at least 6 full days of availability
Application Deadline: 15th September 2025
Interview & Trial Date: Week Commencing 22nd September 2025
Start Date: From 1st October 2025, dependant on candidate
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
- Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
- Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
- Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
- Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
- Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
- Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
- Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
- Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
Skills and Experience
Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers\’ days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you\’re the one balancing the business needs while keeping the team\’s spirits high and energised.
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Financial childcare support on return to work*
- Flexible working
- Tailored gender affirming care*
*qualifying period/hours required
We believe that your information is yours and that it is Lush\’s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
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Supervisor employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Show your passion for customer service during the interview. LUSH values genuine connections with customers, so be ready to share examples of how you've created memorable experiences in previous roles.
✨Tip Number 2
Familiarise yourself with LUSH's products and values before your interview. Understanding their commitment to ethical practices and sustainability will help you align your answers with their brand ethos.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate a team. Think of specific instances where you've successfully led a group, as this role requires strong management skills.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews. Since effective communication is key for a Supervisor at LUSH, being articulate and confident will set you apart from other candidates.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Personality: Since LUSH is looking for the 'real you', make sure your application reflects your personality. Use a friendly and engaging tone in your cover letter, and share personal anecdotes that highlight your passion for customer service and teamwork.
Tailor Your CV: Customise your CV to align with the Supervisor role. Highlight relevant experience in retail, leadership, and customer service. Use specific examples of how you've motivated teams or improved customer experiences in previous roles.
Address the AI Screening: Be mindful of the AI screening technology mentioned in the job description. Avoid generic phrases and ensure your application answers the questions posed in the job listing directly, showcasing your unique qualifications and experiences.
Emphasise Teamwork and Communication: In your application, focus on your teamwork and communication skills. Provide examples of how you've successfully collaborated with others in a retail environment, as this is crucial for the Supervisor position at LUSH.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
LUSH values exceptional customer service, so be sure to express your genuine love for connecting with customers. Share examples of how you've gone above and beyond to create memorable experiences in previous roles.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead and motivate your team. Prepare to discuss your management style and provide specific instances where you've successfully guided a team through challenges or achieved goals together.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well within a team. Discuss how you foster a positive atmosphere and encourage collaboration among colleagues, as this is crucial for success in the Supervisor role at LUSH.
✨Communicate Effectively
Effective communication is key in this role. Be ready to showcase your verbal communication skills by sharing examples of how you've maintained open lines of communication in past positions, ensuring everyone is informed and engaged.
