Summer temporary Sales Assistant

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes, we aim to leave the world lusher than we found it. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role: Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year‑round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalised routines, and providing pampering sit‑down consultations as well as energy‑filled fun and games on the shop floor. Through in‑depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street! You will be hosting our fantastic parties and events to customers of all ages. Each party is a unique and tailored experience for the customer so we strive to offer the best there is each and every time. You will also be trained to deliver pampering facials and scalp massages to our customers to make their experience in store memorable! This role is temporary for the summer period with the opportunity to become a temporary sales assistant over the autumn & winter period. Your contract will end by September 2026. However, if you choose to stay with us, your contract will end in December 2026.

Key Responsibilities:

• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Showcase our products with hands-on demos to all of our customers.
• Create memorable moments for our customers so each and every one leaves feeling good.
• Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
• Make our customers feel pampered by delivering indulgent face and scalp massages.
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top‑notch service together.
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.
• Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close‑up.
• Keep our store sparkling clean and inviting, creating a space that adds to our customers’ shopping joy.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go‑to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
• Be a divine party host bringing the absolute peak of Lush experiences to a group celebrating any occasion.

Skills and Experience:

• Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable.
• Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
• Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.

Benefits:

• Holiday allowance (1 week allocated in Oct/Nov to rest before the Christmas rush begins)
• 50% discount on Lush products and spa treatments
• Profit‑based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working