At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer service and create memorable shopping experiences.
- Company: Join a pioneering, employee-owned cosmetics brand committed to ethical practices and community.
- Benefits: Enjoy 50% discount on products, profit-based bonuses, and flexible working options.
- Other info: Explore growth opportunities and connect with diverse community networks.
- Why this job: Be part of a positive atmosphere while developing your leadership skills in a dynamic retail environment.
- Qualifications: Passion for customer service and strong teamwork skills are essential.
The predicted salary is between 28800 - 38400 € per year.
Application Deadline: 29 May 2026
Department: Retail
Employment Type: Permanent - Part Time
Location: Livingston
Reporting To: Emma Harvey (Manager) and Jana Marshall (Trainee Manager)
Compensation: £14.45 / hour
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great‑smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The role
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
Key Information
- Hours available: 20 Hours with 4/5 full days of availability
- Interview Date: June
- Start Date: June
Key Responsibilities
- Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement.
- Engage with customers by offering a warm welcome and providing tailored product recommendations.
- Maintain a clean, visually appealing, and well‑organized shop floor.
- Support the store manager in achieving sales targets through team motivation and creative approaches.
- Organise and contribute to in‑store events and customer celebrations.
- Provide training, feedback, and development for team members.
- Lead the store effectively in the absence of the store manager.
- Ensure health and safety standards are followed.
- Seek opportunities for personal development through training sessions and coaching.
Skills, Knowledge and Expertise
- Customer Service: Embrace a genuine love for delivering outstanding customer service.
- Management Skills: Navigate tricky conversations and support your team.
- Teamwork: Be the beacon of positivity on the shop floor.
- Communication: Weave effective verbal communication skills into your daily routine.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Enhanced paternity leave*
We actively welcome conversations about what working flexibly could mean and look like for you.
Store Supervisor employer: Lush
At Lush, we pride ourselves on being an employee-owned, family-run company that champions diversity and ethical practices. As a Store Supervisor in Livingston, you'll enjoy a supportive work culture that prioritises personal growth, offers generous benefits like a 50% discount on products, and fosters a collaborative environment where your leadership can truly shine. Join us in creating memorable customer experiences while being part of a team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Store Supervisor, you'll need to demonstrate your ability to engage with customers. Role-play scenarios with friends or family to get comfortable with handling different situations and showcasing your passion for creating memorable experiences.
✨Tip Number 3
Be ready to share your leadership style during the interview. Think about examples where you've motivated a team or handled tricky conversations. This will show them that you can balance business needs while keeping team morale high, which is key for this role.
✨Tip Number 4
Don't forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how they celebrate successes. This not only helps you gauge if it's the right fit but also demonstrates your interest in contributing to their positive atmosphere.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for customer service shine through! We want to see how you connect with people and create memorable experiences. Share a story or two that highlights your passion for helping others.
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your application. Whether it’s your unique style of communication or your approach to teamwork, we want to know what makes you, you!
Tailor Your Application:Make sure to read the job description carefully and align your skills and experiences with what we're looking for. Highlight your management skills and any relevant experience that shows you can lead a team effectively. This will help us see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Lush
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values and mission. Understand their commitment to diversity, sustainability, and customer service. This knowledge will help you connect your personal values with theirs, showing that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to inspire and support others. Think about specific situations where you’ve turned challenges into opportunities for growth.
✨Engage with Customer Service Scenarios
Expect questions about customer interactions. Be ready to discuss how you would handle various customer service scenarios, especially those that require empathy and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team dynamics, training opportunities, or how they celebrate successes. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your expectations.
