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- Tasks: Perform immersive spa treatments and create magical experiences for clients.
- Company: Join LUSH, a brand dedicated to fresh, ethical products and well-being.
- Benefits: Enjoy competitive pay, generous discounts, and extensive training opportunities.
- Other info: Flexible shifts, supportive environment, and excellent career growth potential.
- Why this job: Be part of a team that transforms self-care into an unforgettable experience.
- Qualifications: NVQ Level 3 in Beauty Therapy or equivalent, plus a passion for customer service.
The predicted salary is between 31 - 33 £ per hour.
Full time position available. Weekend availability required.
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient.
Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.
Our store is right in the heart of London, tucked between Oxford Street and Tottenham Court Road tube stations. We know that one of the best things about being in central London is finding a small little bubble of bliss tucked off a busy street corner. Whether you’re spending the day shopping on Britain’s busiest high street, adding something sweet to your commute, or if you’re just making the trip just for us, we’ll make your visit a special one.
LUSH Spa Oxford Street brings the high concepts and innovation that you know LUSH for into one ultimate shopping destination in the heart of London.
Who are we looking for?
The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients! We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences.
Good to know
Start date & Onboarding: The successful candidate will complete at least 10 days of onboarding at their assigned spa location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training.
Training: Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments. Travel expenses to and from Poole will be covered by LUSH. Additionally, accommodations in Poole will be provided for the duration of your stay. Training dates will be discussed during the phone interview.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Responsibilities
- Performing Lush Spa Treatments following set routines and standards
- Representing the Lush Spa on the shop floor and across the business
- Looking after clients' experiences, making sure their journey runs smoothly
- Supporting the day-to-day running of the spa
- Booking and upselling treatments using our booking system
- Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
- Being responsible for your own wellbeing using the available tools that are provided
- Keeping product & treatment knowledge up to date
- Supporting stock control
Required Skills & Experience
- An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
- At least 1 year of practical work experience within a similar role and location performing body massages and facials.
- Passionate about delivering excellent customer service and treatments.
- Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.
Benefits
We believe in investing in our Therapists. Bespoke in-house training will be provided and supported by your Spa Manager, where you’ll learn and receive certification of Lush’s accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments.
At Lush we understand Therapist’s time and dedication to their client is a vital part of the role, therefore we support a maximum of 5.5 hours of massage per day, allowing you time to enjoy and perform at your best.
Employee Benefits
- Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
- Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
- Enjoy 2 complimentary products of your choice per month
- Available free handcare and mouthcare products during shifts for Spa Therapists
- Team bonus scheme based on the overall sales of the store and spa
- Pension scheme
- Birthday Day Off
- 28 day holiday allowance (calculated on a pro-rata basis)
- Supportive parental leave scheme - 6 months of full pay (primary caregiver)
- Financial childcare support on return to work (depending on contracted hours)
- Cycle to work scheme
- Free Spa Therapist tunic
- Employee assistance programme provided by Health Assured
- Access to an online learning community
- Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
- Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
- Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
- Sales-based bonus scheme.
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.
Spa Massage Therapist – Immersive Treatments & Training employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Massage Therapist – Immersive Treatments & Training
✨Tip Number 1
Get to know LUSH and its values! Before your interview, dive into their ethos and products. This way, you can show your passion for the brand and how you align with their mission during your chat.
✨Tip Number 2
Practice your massage techniques! If you’ve got a friend or family member who’s willing, give them a free treatment. This not only hones your skills but also boosts your confidence when discussing your experience in the interview.
✨Tip Number 3
Be ready to talk about customer service! Think of examples where you’ve gone above and beyond for clients. LUSH loves a good story, so share how you’ve made someone’s day better through your treatments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the LUSH family right from the start!
We think you need these skills to ace Spa Massage Therapist – Immersive Treatments & Training
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for spa treatments and customer service shine through. We want to see how much you care about creating immersive experiences for our clients!
Tailor Your CV: Make sure your CV highlights relevant experience in beauty therapy or holistic treatments. We love seeing how your skills align with our values and the unique offerings at LUSH Spa.
Be Authentic: Don’t be afraid to show your personality in your cover letter! We appreciate authenticity and want to know what makes you a great fit for our team at LUSH Spa.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board for an amazing journey with LUSH!
How to prepare for a job interview at Lush
✨Know Your Stuff
Before the interview, dive deep into LUSH's values and products. Familiarise yourself with their ethos around fresh, organic ingredients and how they create immersive spa experiences. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Skills
Be ready to discuss your practical experience in beauty therapy, especially your massage techniques. Prepare to share specific examples of how you've created memorable experiences for clients in the past. This is your chance to shine a light on your NVQ Level 3 qualification and any unique treatments you’ve mastered.
✨Emphasise Customer Care
LUSH is all about excellent customer service, so come prepared with stories that highlight your ability to connect with clients. Think of times when you went above and beyond to ensure a client's satisfaction, and be ready to explain how you can bring that same level of care to the LUSH Spa.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training process or the team culture at LUSH. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it demonstrates that you’re serious about contributing to their mission of well-being.