Spa - Manager in Poole

Diversity matters
We are building a brand that represents the people of the world. It\'s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Your Team
Communication between spa and shop floor is key to running and training within a successful spa store.
Lead from the front and demonstrate 5* Customer Experience in the spa and on the shop floor. Be aware of the spa through observing and listening to the consultations taking place and where needed, provide clear consistent feedback, training and direction to the team. Ensure work is delegated throughout the management and spa team in order to maximise your time and prioritise tasks.
Provide regular learning and coaching for your team to allow them to consistently deliver 5* treatments. This includes training on treatments, selling spa vouchers, product knowledge, brand awareness, and client care. Regularly have treatment swaps with the therapists to maintain standards and develop top up training. Communicate and promote well-being and self care within the spa and store teams, utilising Alexander Technique when needed.
Ensure high standards are maintained throughout training and all staff adhere to this, following correct set routines and techniques, aiming to keep first time pass rates above 90%.
Work with the Spa/store Receptionists to organise, book and coordinate training. Collaborate with them to create memorable spa experiences at every stage of the spa client journey.
How often development takes place is up to you and the management team - every day is a learning opportunity.
Encourage, respect and look after one another. Hold each other up so that your place of work is a supportive environment.
Your Business
Work together with your store management team and staff to maximise the potential of your Spa.
Drive sales and profit through understanding and analysing your business drivers, including average treatment sales, spa productivity, client feedback and Mystery Shop Reports and communicate business results with the team.
Understand and utilise the Management Accounts and performance overview spreadsheet to support the running of the business. Contribute towards the efficient and accurate ordering of stock, sundries and equipment.
Ensure your spa and back of house area(s) are well looked after keeping it clean, safe, tidy, & well merchandised and your stock fresh for our clients.
Liaise with local stores to build the spa brand, supporting spa training in these stores when needed.
You should support your Shop Manager in managing the budget to ensure your staffing and operational costs are in line, and your retail margin is on budget as a % of sales. Make sure all staff members follow appropriate data privacy requirements and that all paperwork and documentation of therapists performance are complete and up to date, sharing this with the management team in your store.
Where company-wide procedures and policies exist, you should ensure you and your team work within these parameters. This includes working to deadlines when set by the wider business. Where they do not exist, consider any in-store policies you would like to establish and manage these yourself. Not everything needs a rule!
Your Leadership
Contribute to the vision of your shop and spa, by creating & supporting \"top box\" goals for the shop and team with your Manager and management team.
Take on any tasks as requested by your Shop Manager in order to develop your skills to effectively manage the spa business, such as rotas, ordering, staff on-boarding, recruitment and performance management.
Create a positive and vibrant atmosphere when managing and training in the spa and store, looking out for your team members and supporting each other.
Your Development
You are responsible for your own development. Create your own career goals, and ensure you\'re on the right path. Regularly assess your own performance and where there are gaps in your knowledge or skills, decide how you can fill them and then make that happen.
Routinely seek out the development you feel you need from your Store Manager, so they can tailor-make learning opportunities for you and understand your career goals. Utilise any feedback, coaching, meetings and reviews that you receive - they all exist to develop your skills.
Who we are
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we\'re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they\'re a vital self-care ingredient.
Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary team.
• Support the store manager in building a team of customer-focused individuals and therapists who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager\'s leadership.
• Leading the Spa team to help you achieve the store\'s top-box goals
• Delegating to your team in order to achieve the needs of the customer and the store.
• Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the spa\'s finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintaining a beautiful Spa with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers\' experience in your store.
• Develop relationships within your local community to enhance your customer\'s experience when they come into your store.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
• Creating and facilitating a 5* Spa experience that encourages your team to consistently make their customers\' day
• With the store manager\'s support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Pay: £30,600 pro rata
Location: You will work in one shop, which will be your usual place of work. From time to time you will be required to work away from the shop, including meetings both around the UK and Ireland, which may mean overnight stays away from home.
Hours: You are contracted to work 40 hours per week over five days. You can organise with your store manager which days and hours work best, considering your spa\'s peak trading times and being flexible to the needs of your business.
Initial Virtual Interview date: Friday 18th July 2025
In Person Interview dates: 31st July & 1st August 2025 #J-18808-Ljbffr