Senior Business Analyst

Senior Business Analyst

Application Deadline: 12 March 2025

Department: Digital

Employment Type: Permanent – Full Time

Location: Poole – Hybrid

Compensation: GBP 45,000 – GBP 60,000 / year

Description

Location: Poole (Hybrid: on-site 3 days a week)

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement ‘a hard day’s work deserves a fair day’s pay’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.

The Role
We are seeking a highly motivated and detail-oriented Senior Business Analyst to work as part of Lush Digital. The initial focus of this role will be to play a critical part in our manufacturing tech transformation project throughout its duration, with the possibility of transitioning to other projects within Lush Digital afterward.

As part of the manufacturing tech transformation project, this position will be a key liaison between Lush Manufacturing and Lush Digital, ensuring that operational requirements are accurately captured and aligned with the functionality of the new systems we are looking to implement.

The successful candidate will work closely with Business Process Owners (BPOs), Subject Matter Experts (SMEs), the Project Manager, and technical teams to deliver a seamless transition to our new ERP systems.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

Core Responsibilities of a BA within Lush Digital:

• Create and manage detailed work tickets for functional teams.
• Collaborate with stakeholders to define requirements for legal, financial, technical, and operational changes.
• Capture, analyze, and document requirements, ensuring clear communication and delivery.
• Assess the impact of new features and products on business architecture (tech, processes, BI, data/IT).
• Develop and communicate business strategies, including cost-benefit and risk analysis.
• Understand business change needs across local and global systems (software & hardware).
• Identify efficiency opportunities by leveraging existing resources and systems.

Manufacturing Project Specific Requirements

Business Analysis & Requirements Gathering:

• Develop a deep understanding of manufacturing operations, workflows, and pain points.
• Engage with stakeholders to identify business needs and translate them into system requirements.
• Conduct gap analyses to identify areas for process improvement and ERP configuration.
• Ensure requirements are well-documented and validated with relevant teams.

Cross-Functional Coordination:

• Serve as the bridge between manufacturing teams and technical stakeholders.
• Facilitate workshops and meetings with BPOs, SMEs, and ERP consultants to ensure alignment.

System Implementation & Testing:

• Collaborate with ERP consultants and developers to ensure the system is configured to meet business needs.
• Support testing initiatives, including User Acceptance Testing (UAT), to validate ERP functionality.
• Assist in troubleshooting and resolving any issues that arise during the testing phase.
• Ensure stakeholders are well-equipped to leverage all new systems for operational efficiency.

Data & Reporting Support:

• Assist in data migration efforts, ensuring accuracy and consistency.
• Collaborate with the Business Intelligence team to define reporting requirements.
• Ensure ERP reporting capabilities align with business intelligence needs.

Skills, Knowledge and Expertise

Essential:

• Experience defining product strategy within a technical development environment.
• Proven experience as a Business Analyst, ideally within a manufacturing or supply chain environment.
• Strong understanding of business process mapping and optimization.
• Excellent stakeholder management and communication skills.
• Strong analytical skills with the ability to translate complex processes into clear requirements.
• Experience in leading workshops and cross-functional meetings.
• Comfortable working in a fast-paced, evolving environment.

Desirable:

• Previous experience in ERP implementation projects (ERPNext preferred but not essential).
• Knowledge of inventory management, production planning, or supply chain processes.
• Exposure to data migration and validation.

Benefits

• 25 days holiday plus bank holidays.
• *6 months’ full pay for parental leave (primary caregiver).
• *Enhanced paternity leave.
• Bonus scheme.
• Day off for weekday birthdays.
• Holiday purchase scheme.
• 50% discount on Lush products and spa treatments.
• Cycle to work scheme.
• Discounted rail and bus season tickets.
• Employee assistance programme.
• *Financial childcare support on return to work.
• We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Support groups, film nights, yoga, meditation sessions and much more.

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