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- Tasks: Welcome customers, provide product demos, and create fun in-store events.
- Company: Join a family-run, employee-owned brand known for its ethical cosmetics and commitment to fair pay.
- Benefits: Enjoy flexible hours, 50% product discounts, bonuses, and a paid day off for your birthday.
- Why this job: Be part of a positive team culture that values kindness and customer experience.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: Part-time role with 8-16 hours per week; training and development opportunities available.
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role: In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information:
- Hours available: 8-16 hours per week
- Application Deadline: 22nd June 2025
- Interview Date: Ongoing from 30th June 2025
- Training Dates: To Be Confirmed.
- Start Date: To Be Confirmed.
Key Responsibilities:
- Greet customers warmly and create a welcoming store environment.
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
- Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
- Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
- Assist with stock management by processing deliveries which include heavy lifting and manual labour.
- Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
- Actively control store costs, such as product waste, to help meet the shop's budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience:
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Financial childcare support on return to work*
- Flexible working
- Tailored gender affirming care** (qualifying period/hours required)
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner.
Locations
Sales Assistant & Party Host employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant & Party Host
✨Tip Number 1
Familiarise yourself with the brand's values and products. Since you'll be the face of the store, understanding the ethos behind the company and its offerings will help you connect with customers and demonstrate genuine enthusiasm.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team or in-store events. Being friendly, approachable, and knowledgeable will highlight your suitability for creating memorable experiences for customers.
✨Tip Number 3
Prepare to discuss your teamwork experience. This role heavily relies on collaboration, so be ready to share examples of how you've successfully worked with others to achieve goals in previous roles or projects.
✨Tip Number 4
Engage with the community by attending local events or participating in social media discussions related to the brand. This will not only show your passion but also help you understand customer preferences and trends that can be beneficial in your role.
We think you need these skills to ace Sales Assistant & Party Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales Assistant & Party Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and teamwork. Mention specific examples of how you've created memorable experiences in previous roles, as this is crucial for the position.
Highlight Relevant Experience: In your CV, focus on any previous retail or customer service experience. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the Sales Assistant role.
Showcase Your Personality: Since the company values diversity and a positive atmosphere, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for creating a welcoming environment for customers.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples of how you've gone above and beyond in previous roles to create memorable interactions, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss past experiences where you collaborated with colleagues to achieve common goals, as teamwork is crucial for this role. Be ready to share how you contribute to a positive work environment.
✨Know the Products Inside Out
Familiarise yourself with the company's products and their unique features. During the interview, be prepared to discuss how you would use this knowledge to engage customers and provide tailored recommendations, showcasing your readiness for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or manage stock effectively, and be ready to explain how you navigated those situations successfully.
