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- Tasks: Welcome customers, provide product demos, and create fun in-store events.
- Company: Join a family-run, employee-owned brand known for its ethical practices and innovative cosmetics.
- Benefits: Enjoy flexible hours, 50% discount on products, and a profit-based bonus.
- Why this job: Be part of a positive team culture that values kindness and customer experience.
- Qualifications: Passion for customer service and teamwork; no prior experience required.
- Other info: Flexible shifts available, with ongoing training and development opportunities.
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role: In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information:
- Hours available: 8-16 hours per week
- Application Deadline: 22nd June 2025
- Interview Date: Ongoing from 30th June 2025
- Training Dates: To Be Confirmed
- Start Date: To Be Confirmed
Key Responsibilities:
- Greet customers warmly and create a welcoming store environment.
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
- Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
- Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
- Assist with stock management by processing deliveries which include heavy lifting and manual labour.
- Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
- Actively control store costs, such as product waste, to help meet the shop's budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience:
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits:
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Financial childcare support on return to work
- Flexible working
- Tailored gender affirming care
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner.
Locations
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant & Party Host
✨Tip Number 1
Familiarise yourself with the brand's values and products. Since you'll be the face of the store, understanding the ethos behind the company and its offerings will help you connect with customers and demonstrate genuine enthusiasm.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different customer interactions can prepare you for the diverse needs of shoppers and help you deliver that exceptional experience they’re looking for.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples from past experiences. Highlighting how you've successfully collaborated with others can demonstrate your fit within their positive and inclusive work environment.
✨Tip Number 4
Be ready to discuss your ideas for in-store events. Since hosting memorable experiences is part of the role, coming prepared with creative suggestions can set you apart and show your enthusiasm for engaging customers.
We think you need these skills to ace Sales Assistant & Party Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Assistant & Party Host position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and teamwork. Mention specific examples of how you've created memorable experiences in previous roles, and express your enthusiasm for working with a company that values diversity and community.
Highlight Relevant Experience: In your CV, focus on previous roles that involved customer interaction, sales, or event hosting. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the Sales Assistant & Party Host role.
Showcase Your Personality: Since this role is about creating a welcoming environment, let your personality shine through in your application. Use a friendly tone and include anecdotes that demonstrate your ability to engage with customers and work well in a team.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable interactions.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss previous experiences where you collaborated with colleagues to achieve goals, as teamwork is essential in this role. Be ready to share how you contribute to a positive work environment.
✨Know the Products Inside Out
Familiarise yourself with the company's products and values before the interview. Being able to discuss specific items and their benefits will show your commitment and help you stand out as a knowledgeable candidate.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practising how you would engage with customers or handle specific situations can demonstrate your skills in real-time and showcase your ability to provide excellent service.
