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- Tasks: Be the face of our store, welcoming customers and creating a fun shopping experience.
- Company: Join a pioneering, employee-owned cosmetics brand committed to ethical practices and community impact.
- Benefits: Enjoy flexible shifts, 50% product discount, holiday allowance, and a profit-based bonus.
- Why this job: Make memorable customer connections while working in a positive, inclusive environment.
- Qualifications: Passion for customer service, teamwork, and great communication skills are essential.
- Other info: Full weekend availability required; training starts mid-late September.
Application Deadline: 16 February 2026
Department: Retail
Location: Gateshead
Compensation: ÂŁ12.60 / hour
Description
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement \’a hard day\’s work deserves a fair day\’s pay\’ is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in‑store events that keep customers coming back. You\’ll host and support parties and events, both in and out of store, and help make lasting impressions with our customers that they\’ll remember forever. You\’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well‑supported through training and development to grow your skills.
Key Information
Candidates must have full weekend availability – including Sunday.
Hours available: Multiple contracts available (12‑24 hours).
Application Deadline: 16‑02‑26.
Interview Date: Ongoing from 23‑02‑26.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
- Greet customers warmly and create a welcoming store environment.
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
- Deliver exceptional customer service by using in‑depth product knowledge and offering tailored samples.
- Assist with and host in‑store events and parties, providing a memorable and inclusive experience for all customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
- Manage stock levels efficiently, ensuring shelves are well‑stocked and ready for our customers to shop from.
- Actively control store costs, such as product waste, to help meet the shop’s budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in‑store and external events to leave lasting impressions on customers.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences. Our stores are designed to be havens of kindness, aiming to make every customer\’s day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team’s success on the shop floor.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit‑based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Flexible working
- Tailored gender affirming care*
*qualifying period/hours required
We believe that your information is yours and that it is Lush\’s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
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Sales Assistant employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the brand's values and products. Since you'll be the face of the store, understanding the ethos behind the company and its offerings will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of examples from your past experiences where you've gone above and beyond for a customer, as this will resonate well with the company's focus on exceptional service.
✨Tip Number 3
Practice your teamwork and communication skills. Be ready to discuss how you’ve successfully collaborated with others in previous roles, as this is crucial for creating a positive work environment and achieving sales targets.
✨Tip Number 4
Think about how you can contribute to in-store events. Come up with creative ideas or past experiences that highlight your ability to engage customers and create memorable experiences, which is a key part of the Sales Assistant role.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and teamwork. Mention specific examples of how you've created memorable experiences for customers in previous roles, as this is crucial for the Sales Assistant position.
Highlight Relevant Experience: In your CV, focus on your previous roles that involved customer interaction, teamwork, and sales. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the Sales Assistant role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important traits for a Sales Assistant.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable interactions.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss previous experiences where you collaborated with colleagues to achieve goals, as teamwork is essential in this role. Be ready to share how you contribute to a positive work environment.
✨Know the Products
Familiarise yourself with the company's products and values before the interview. Being knowledgeable about their offerings will help you provide personalised recommendations during the interview, showcasing your readiness for the role.
✨Prepare for Group Dynamics
Since the interview will be a group setting, practice engaging with others and contributing to discussions. Show that you can communicate effectively and respectfully, as this will reflect your ability to collaborate with the team in-store.
