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For Companies At a Glance
- Tasks: Welcome customers, provide product recommendations, and create engaging shopping experiences.
- Company: Join a pioneering, employee-owned cosmetics brand committed to ethical practices and community impact.
- Benefits: Enjoy flexible shifts, competitive pay, bonuses, and ongoing training opportunities.
- Why this job: Be part of a fun, inclusive team that values kindness and customer satisfaction.
- Qualifications: Passion for customer service, teamwork, and effective communication skills are essential.
- Other info: This is a temporary position with 12 hours available per week.
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role: In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information
- Hours available: 12 hours
- Application Deadline: 19/06/2025
- Interview Date: W/c 26th June
- Training: w/c 21st July
- End of contract: 28th December 2025
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. This position is a temporary position.
Key Responsibilities
- Greet customers warmly and create a welcoming store environment.
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
- Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
- Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
- Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
- Actively control store costs, such as product waste, to help meet the shop's budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Retail - Sales Assistant - 12 Hours employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail - Sales Assistant - 12 Hours
✨Tip Number 1
Familiarise yourself with the brand's values and products. Understanding their commitment to sustainability and customer experience will help you connect with the team and demonstrate your passion during the interview.
✨Tip Number 2
Prepare to showcase your customer service skills. Think of examples from previous experiences where you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating memorable shopping experiences.
✨Tip Number 3
Highlight your teamwork abilities. Be ready to discuss how you've collaborated with others in past roles to achieve goals, as this position emphasises a positive team environment and collective success.
✨Tip Number 4
Show enthusiasm for in-store events and promotions. Think about how you can contribute creatively to these activities, as they are key to driving sales and enhancing customer engagement in the store.
We think you need these skills to ace Retail - Sales Assistant - 12 Hours
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the company's commitment to diversity, sustainability, and customer service. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Highlight relevant experience in retail or customer service. Use specific examples that demonstrate your ability to create memorable customer experiences and work effectively in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and teamwork. Mention how you can contribute to creating a welcoming store environment and achieving sales targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lush
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable interactions.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss previous experiences where you collaborated with colleagues to achieve goals, as teamwork is essential in this role. Be ready to share how you contribute to a positive work environment.
✨Know the Brand and Its Values
Familiarise yourself with the company's mission and values, especially their commitment to diversity and sustainability. Being able to discuss how these align with your own beliefs will show that you're a good fit for the company culture.
✨Prepare for Product Knowledge Questions
Since you'll be using product knowledge to assist customers, brush up on the products offered by the company. Be prepared to answer questions about them and even suggest how you would engage customers with demonstrations or samples.