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- Tasks: Create travel bookings and support colleagues in their global adventures.
- Company: Join a Living Wage employer committed to diversity and sustainability.
- Benefits: Enjoy 25 days holiday, discounts, and a bonus scheme.
- Why this job: Be part of a team that values your voice and celebrates inclusivity.
- Qualifications: Customer service skills and a passion for travel are essential.
- Other info: Flexible working options and a supportive, dynamic environment await you.
The predicted salary is between 22000 - 30000 £ per year.
Application Deadline: 5 February 2026
Department: Travel
Location: Poole
Compensation: £26,228 / year
Overview: Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are: We are the Living Wage Foundation's accredited Living Wage employer. We are committed to paying a fair day’s pay, fighting cruel practices like animal testing, promoting regeneration, and showing that it is what’s inside that counts—whether that’s an ingredient in a product or the minerals in a smartphone.
Contract: 12 Month Fixed Term Contract – Poole, office-based
The Travel Team is recognised as a support function for colleagues as they travel the globe sourcing raw materials, meeting suppliers, visiting overseas offices, supporting new store design and openings, and moving around global locations. The team works with travel providers to procure the best possible suppliers while supporting budgets and coordinating with stakeholders to ensure travel is delivered efficiently and effectively.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Responsibilities:
- Creating travel bookings for Lush Employees UK and beyond
- Supporting the Travel Manager in monthly reporting
- Provide 1 week a month of out-of-hours emergency support
- Ensure compliance of travellers with best practices and budgetary control
- Ensure safe travel arrangements for colleagues
- Preparing tickets and itineraries for dispatch to travellers
- Relocations, airport transfers, visa applications and day-to-day travel agency practice
- Some flexible working to provide evening and weekend cover as needed
- Support teams as they adapt to change in the new environment
- Support Travellers with pre-Vaccine bookings
- Ensure compliance with our Global Travel Policy
- Advise and support Click Travel training
- Support best practice for sustainable travel
- Work with suppliers to ensure continuity of service
- Work towards travels own 100-day inclusivity and diversity policy in line with the wider business
Skills, Knowledge and Expertise:
- Previous experience in either Retail/Business Travel or Travel Education preferred
- First-class customer service skills
- A self-starter and great can-do attitude
- Ability to work in a team environment and with other departments and Managers, both in person and remotely
- Good organisational skills
- Ability to prioritise your workload, take direction and work well under pressure
- Be flexible and keen to work in a different type of organisation
- Have excellent communication skills and be a strong team player
- Excel and Word knowledge
- Bags of initiative, attention to detail and a passion for all things travel
Benefits:
- 25 days holiday plus bank holidays
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave
- Bonus scheme
- Day off for weekday birthdays
- Holiday purchase scheme
- 50% discount on Lush products and spa treatments
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well
- Support groups, film nights, yoga, meditation sessions and much more
- Tailored gender affirming care
Note: The qualifying period/hours requirements may apply where stated.
We believe that your information is yours and that it is LUSH's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.
Travel Consultant in Poole employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant in Poole
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on social media and engage with their posts. This can help you get noticed and show your enthusiasm for the brand.
✨Tip Number 3
Prepare for interviews by researching common questions for travel consultants. Practice your answers and think of examples that showcase your customer service skills and travel knowledge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Travel Consultant in Poole
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the role of a Travel Consultant with us.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in travel, customer service, or any related fields. We want to see how your skills align with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lush
✨Know Your Travel Stuff
Make sure you brush up on your travel knowledge! Familiarise yourself with the latest trends in travel, especially sustainable practices, as this company values ethical travel. Be ready to discuss your previous experiences in travel booking and how you’ve handled challenges.
✨Show Off Your Customer Service Skills
As a Travel Consultant, you'll need to demonstrate first-class customer service skills. Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or provided exceptional support.
✨Be Ready for Teamwork Questions
This role requires collaboration with various departments, so expect questions about teamwork. Have examples ready that showcase your ability to work well with others, especially in high-pressure situations. Highlight your flexibility and can-do attitude!
✨Prepare for Compliance and Reporting
Since compliance with travel policies is crucial, be prepared to discuss how you ensure adherence to guidelines. Familiarise yourself with the company's Global Travel Policy and think about how you would handle reporting and budget management in your role.
