Quality Coordinator-Internal Only in Poole

Diversity matters. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it's what's inside that counts — whether that's an ingredient in a product, or the minerals in a smartphone.

For internal candidates only, this role offers a wonderful opportunity to work within the product quality team. This role comprises being responsible for collecting and logging all product quality feedback across all areas of the business, following product quality investigations as they happen and ensuring progress and outcomes are documented and communicated to appropriate stakeholders.

Responsibilities

• Data Logging and Centralisation: Serve as the primary intake point for receiving all credit requests from both UK stores and international markets. Log each request promptly, assign a unique identifier for tracking, and maintain the log with current status updates on credit decisions, investigation progress, findings and completed corrective actions. This also includes managing a shared image drive by organising and categorising all accompanying product images for efficient reference.
• Communication: Communicate credit decisions to appropriate teams in a timely manner.
• Summarise: Compile concise summaries of all accepted quality-related credit requests on a fortnightly basis and share them with the production rooms.
• Data Centralisation: Process weekly and monthly reports from Customer Care and Customer Services, ensuring that these are centralised in the designated logs, with each entry containing adequate, structured information necessary for in-depth quality analysis.
• Finished Product Quality Checks: Initiate requests for and physically locate the specific batch representative retention samples whenever a quality issue or investigation requires a physical product reference. Maintain an up-to-date product list and liaise with Customer Services to action a monthly shop returns schedule. Carry out regular product checks on upcoming products and spot checks of stock based on identified issues and quality defect trends.
• Product Library: Oversee the organisation, maintenance and rotation of a physical finished product library, ensuring it remains an accessible and accurate resource for product reference and comparison.

Our Perfect Match

• The role requires someone with good administrative skills and the ability to confidently communicate with all areas of the business.
• Ideally the candidate will possess a keen eye for generating and analysing data.
• Has a good understanding of the manufacturing rooms and products made in each area.
• This is a heavily admin focused role so competence on Google Sheets / spreadsheets is essential.
• Ideally candidates would have experience with Power BI too; however training will be provided.
• Has a passion for the product quality.
• A sociable and friendly personality.
• Ideal hours would be either of the following: 6am-2pm / 7am-3pm / 8am-4pm.