Artwork Support Coordinator in Poole

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The Role: In this role, you’ll support global procurement and logistics for campaign assets, including labels, signage, and gift artworks, ensuring smooth delivery to international markets. You’ll manage digital assets, monitor spending, and ensure localisation aligns with brand standards through close collaboration with Artwork Support, Creative Production, Retail, and Manufacturing teams. Key responsibilities include overseeing UK-supplied logistics, handling export communications, and managing artwork changes to meet strict deadlines. Acting as a central contact for inquiries, you’ll provide updates and support for launches and events while building strong relationships with print suppliers to streamline production and deliver assets on time.

Development and learning: This is a junior position, which gives a good foundation into brand development at the heart of the business. Brand values and ethical purchasing directly related to LUSH can be developed for this role.

Key Responsibilities:

• Global support for procurement and logistics for all/any product support and campaign assets as required - to include all or any: labels, signage, gift-related artworks, sundries + display, ad hoc assets for global markets.
• Assisting with digital asset management systems - adding metadata, providing status updates to global Brand and Procurement teams.
• Accountability for spends - including scrutiny and cost-saving opportunities.
• Ensuring the localisation processes are in line with brand guidelines, working closely with the Artwork Support team plus other Creative Production, Retail, and Manufacturing teams as required.
• Maintaining regular and tight communication with global artwork team reps, developing a clear process and providing tailor-made assistance.
• Logistical support - print and delivery processes for UK-supplied countries, from supplying orders, proofing supplier pdf’s, receiving parcels, checking, packing, labelling, tracking and sending out to countries.
• Responsible for sending out critical export communication around any artwork changes and updates, monitoring and following up actions taken, ensuring deadlines are met.
• Working with the Creative Production team to help manage the rollout of brand or soapbox campaign assets.
• Working collaboratively with supreme customer service to effectively represent the Artwork Support team, provide admin and comms support on launches, projects and events, and provide a smooth experience for other internal teams.
• Point of contact for filtering/assessment of inquiries on a daily basis - reacting quickly and communicating updates and changes, ensuring information is available promptly and questions answered or redirected to manage expectations.
• Understanding international requirements based on different countries’ needs and developing new processes or suggestions for best practices.
• Building and maintaining a strong working relationship with print suppliers as well as international and internal resources.
• Coordinating with the rest of the team to identify and prioritise production and translation needs, manage workflows and approvals to ensure on-time delivery of final content or assets.
• Assisting with hands-on Creative Production project delivery and mockup work where necessary.

Skills, Knowledge and Expertise:

Key Skills:

• Exceptional client-service skills (internal + external customers).
• Excellent communicator with a warm and friendly ‘can-do’ attitude.
• Proficient in project tracking and timely responses.
• G-suite proficient.
• Microsoft Office proficient.
• Strong data management skills.

Advantageous Skills:

• Familiarity of print process (litho + digital).
• Awareness of artwork set-up and handling.

Benefits:

• 25 days holiday plus bank holidays.
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP).
• Enhanced paternity leave.
• Bonus scheme.
• Day off for weekday birthdays.
• Holiday purchase scheme.
• 50% discount on Lush products and spa treatments.
• Cycle to work scheme.
• Discounted rail and bus season tickets.
• Employee assistance programme.
• Wellbeing & mindfulness sessions.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care.

We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.