Sales Assistant (Seasonal) in Norwich

Norwich Seasonal No working from home possible

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Please note : completing this application is one part of the process. In order for us to read your application you will be required to come in to the Norwich store and deliver a hand and arm massage to a member of staff. If we do not meet you in person we will be unable to proceed with your application.

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key Information

Hours available: A variety of temporary seasonal contracts are available

Application Deadline: 2nd October

Interview Date: we anticipate two out of hours group interviews taking place on Wednesday 7th October and Friday 9th but we do reserve the right to amend these for business needs

Trial shifts : Week beginning 12/10

Onboarding: To be confirmed but these will comprise of a four hour session during the week.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

Greet customers warmly and create a welcoming store environment.
Engaging and approaching customers to understand their needs, provide personalised recommendations, and demoing products on the skin.
Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
Maintain a clean, tidy, and visually appealing shop floor.
Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
Training and development to enhance product knowledge and customer service skills, taking on board and actioning feedback.
Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
Host out of this world parties and in store events to create memorable experiences.
Celebrate Lush's ethics, showcasing all the lovely things that go into our products and make us so special.
Deliver in store services, such as hand & arm, face and scalp massage.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Get hands on: As a sales assistant you’ll be responsible for showcasing our amazing products, you’ll be offering on skin demoes on people to include scalp massages, facial demoes and hand and arm massages. Touch and connectivity are an integral part of the role so please make sure you’re completely comfortable touching people.

Adaptable: Our shop floor becomes an incredibly fast-paced working environment over Christmas. You will join us during our peak trading hours, so will need to be able to adapt and thrive in a bustling and unpredictable environment.

Benefits

Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Pension scheme
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
Tailored gender affirming care*

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