Trainee Manager - *Internal Applications* in Milton Keynes

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role: Please note: This is a temporary role, ending at the end of April 2027. Being a Trainee Manager in Milton Keynes: Lush Milton Keynes has a dynamic team who love to be busy. We are extremely passionate about the local community and doing outside events, so it is key that any applicant is someone who can easily make connections and is always looking for business opportunities. We intend to really focus on growing our business this year by growing our in‑store parties, Spa Treatment sales and with corporate gifting! Over the last year we have had an influx of lovely new staff, who are keen to learn, therefore it is vital that our new Trainee Manager is passionate about training and development.

Key Responsibilities:

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in‑store team.
• Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Leading a management team to help you achieve the store's top-box goals.
• Delegating to your management team in order to achieve the needs of the customer and the store.
• Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
• Develop relationships within your local community to enhance your customer's experience when they come into your store.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
• Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day.
• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Skills, Knowledge and Expertise:

• A supportive leader, collaborating with the Store Manager and management team to execute the vision for the store.
• An Advocate for Lush's ethics and passionate about our beliefs.
• A self-driven, positive can-do attitude and solutions based thinking.
• Flexibility and Adaptability to be able to cater to the needs of the business and the store.
• Motivational with strong people skills to build relationships with both staff and the local community.
• An excellent communicator that thrives in a fast paced environment, working efficiently and effectively in a busy shopping centre.
• Passionate about giving feedback to all members of the team to grow and develop the business.
• A confident networker who is always looking for opportunities.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Financial childcare support on return to work
• Flexible working

*Please note some of these benefits are based on the length of service.

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