At a Glance
- Tasks: Perform immersive spa treatments and create magical experiences for clients.
- Company: Join LUSH, a brand dedicated to fresh, ethical products and well-being.
- Benefits: Enjoy competitive pay, generous discounts, and extensive training opportunities.
- Other info: Flexible shifts, supportive environment, and excellent career growth potential.
- Why this job: Be part of a vibrant team that values creativity and self-care.
- Qualifications: NVQ Level 3 in Beauty Therapy and a passion for customer service.
The predicted salary is between 31 - 33 € per hour.
Full time position available. Weekend availability required.
Who we are
At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient.
Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.
Our store is right in the heart of London, tucked between Oxford Street and Tottenham Court Road tube stations. We know that one of the best things about being in central London is finding a small little bubble of bliss tucked off a busy street corner. Whether you’re spending the day shopping on Britain’s busiest high street, adding something sweet to your commute, or if you’re just making the trip just for us, we’ll make your visit a special one.
LUSH Spa Oxford Street brings the high concepts and innovation that you know LUSH for into one ultimate shopping destination in the heart of London, and we can’t wait for you to visit! Walk on over from Oxford Circus and let us look after you, so you can thrive your way through 2025.
Who are we looking for?
The Lush Spa allows us to showcase LUSH’s values, ethos and products in a truly amazing way. There is no better treat for us as a company than to be able to spend an hour or so with a client whilst using and demonstrating our products on their skin, creating the ‘ultimate demo’ for our products. The level of training provided to our Spa Therapists along with the uniqueness of the treatments and the comfort of the environment create truly beautiful experiences to all our clients! We are looking for enthusiastic Spa Therapists with a passion for performing immersive experiences.
Good to know
Start date & Onboarding: The successful candidate will complete at least 10 days of onboarding at their assigned spa location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training.
Training: Upon completion of the onboarding period, you will attend a 6-week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments. Travel expenses to and from Poole will be covered by LUSH. Additionally, accommodations in Poole will be provided for the duration of your stay. Training dates will be discussed during the phone interview.
Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Responsibilities
- Performing Lush Spa Treatments following set routines and standards
- Representing the Lush Spa on the shop floor and across the business
- Looking after clients' experiences, making sure their journey runs smoothly
- Supporting the day-to-day running of the spa
- Booking and upselling treatments using our booking system
- Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
- Being responsible for your own wellbeing using the available tools that are provided
- Keeping product & treatment knowledge up to date
- Supporting stock control
Required Skills & Experience
- An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
- At least 1 year of practical work experience within a similar role and location performing body massages and facials.
- Passionate about delivering excellent customer service and treatments.
- Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.
Benefits
What’s in it for you? We believe in investing in our Therapists. Bespoke in-house training will be provided and supported by your Spa Manager, where you’ll learn and receive certification of Lush’s accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments. At Lush we understand Therapist’s time and dedication to their client is a vital part of the role, therefore we support a maximum of 5.5 hours of massage per day, allowing you time to enjoy and perform at your best.
Employee Benefits
- Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
- Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
- Enjoy 2 complimentary products of your choice per month
- Available free handcare and mouthcare products during shifts for Spa Therapists
- Team bonus scheme based on the overall sales of the store and spa
- Pension scheme
- Birthday Day Off
- 28 day holiday allowance (calculated on a pro-rata basis)
- Supportive parental leave scheme - 6 months of full pay (primary caregiver)
- Financial childcare support on return to work (depending on contracted hours)
- Cycle to work scheme
- Free Spa Therapist tunic
- Employee assistance programme provided by Health Assured
- Access to an online learning community
- Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
- Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
- Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
- Sales-based bonus scheme.
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice.
Massage Therapist, Central London, Oxford Street employer: Lush
At LUSH Spa Oxford Street, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a strong focus on bespoke training, generous employee benefits including a 50% discount on products, and a supportive work culture, we create an environment where our Spa Therapists can thrive and develop their skills in a vibrant central London location. Join us to be part of a team that is passionate about delivering transformative experiences while enjoying a balanced work-life approach.
StudySmarter Expert Advice🤫
We think this is how you could land Massage Therapist, Central London, Oxford Street
✨Tip Number 1
Get to know the LUSH brand inside out! Familiarise yourself with their products and ethos. When you walk into that interview, show your passion for their mission of making the world Lusher. It’ll make you stand out!
✨Tip Number 2
Practice your massage techniques before the interview. You might get a chance to demonstrate your skills, so being prepared will help you shine. Plus, it shows you’re serious about the role!
✨Tip Number 3
Network with current or former LUSH employees if you can. They can give you insider tips on what the interviewers are looking for and how to fit into the LUSH culture. It’s all about connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to showcase your enthusiasm for the role right from the start. Let’s get you that job!
We think you need these skills to ace Massage Therapist, Central London, Oxford Street
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love what we do at LUSH and how you can bring that passion to our spa treatments.
Tailor Your CV:Make sure your CV is tailored to the Massage Therapist position. Highlight your relevant experience, especially any work with body massages and facials, and don’t forget to mention your NVQ Level 3 qualification!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique experiences and how they’ve shaped your approach to customer service and well-being. We want to know the real you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at LUSH Spa Oxford Street.
How to prepare for a job interview at Lush
✨Know Your Stuff
Before the interview, make sure you’re familiar with LUSH’s products and ethos. Understand their commitment to fresh, organic ingredients and how that translates into the treatments they offer. This knowledge will help you connect with the interviewers and show your passion for the brand.
✨Showcase Your Skills
Be prepared to discuss your practical experience in beauty therapy, especially your massage techniques. Bring along any relevant certifications or examples of your work. If possible, practice a short demonstration of your skills to highlight your expertise and confidence.
✨Emphasise Customer Care
LUSH values excellent customer service, so be ready to share examples of how you’ve gone above and beyond for clients in the past. Think of specific situations where you created memorable experiences, as this aligns perfectly with the immersive approach they take at the LUSH Spa.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the spa environment. Inquire about the training process or how they maintain high standards in client care. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
