At a Glance
- Tasks: Welcome customers and create a fun shopping experience while driving sales.
- Company: Join LUSH, a brand that celebrates diversity and promotes kindness.
- Benefits: Enjoy a competitive wage, discounts, bonuses, and flexible working hours.
- Other info: Ongoing training and development opportunities to enhance your skills.
- Why this job: Be the face of a vibrant store and make every customer's day unforgettable.
- Qualifications: Passion for customer service and teamwork skills are essential.
Application Deadline: 1 October 2025
Department: Retail
Location: Manchester - Arndale
Compensation: £12.60 / hour
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
The Living Wage commitment: The Living Wage Foundation’s statement "a hard day’s work deserves a fair day’s pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts.
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Responsibilities
- Greet customers warmly and create a welcoming store environment.
- Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
- Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
- Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
- Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
- Actively control store costs, such as product waste, to help meet the shop’s budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience
- Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.
- Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
- Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Flexible working
- Tailored gender affirming care
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner.
Sales Assistant in Manchester employer: Lush
LUSH is an exceptional employer that prioritises its people, offering a competitive hourly rate and a range of benefits including a generous holiday allowance, 50% discount on products, and a profit-based bonus. With a vibrant work culture that fosters teamwork and inclusivity, employees are encouraged to grow through ongoing training and development opportunities, all while contributing to a brand committed to ethical practices and customer satisfaction in the heart of Manchester's Arndale Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Manchester
✨Tip Number 1
Get to know the company! Before your interview, dive into LUSH's values and mission. Show us that you’re not just another candidate but someone who genuinely resonates with our commitment to kindness and sustainability.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate exceptional service. We want to see how you’d engage with customers and create those memorable experiences we pride ourselves on.
✨Tip Number 3
Be ready to showcase your teamwork spirit! Share examples of how you’ve collaborated with others in the past. We love a positive vibe, so let us know how you contribute to a fun and supportive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the LUSH family. Let’s make it happen!
We think you need these skills to ace Sales Assistant in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and teamwork. Remember, we’re all about creating memorable experiences!
Tailor Your Application:Make sure to tailor your application to the Sales Assistant role specifically. Highlight any relevant experience or skills that match the job description, like your ability to engage with customers or work as part of a team. This shows us you’re serious about the position!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Lush
✨Know Your Products
Before the interview, dive deep into LUSH's product range. Familiarise yourself with their ingredients, benefits, and any unique selling points. This knowledge will not only impress your interviewers but also show your genuine interest in providing exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered outstanding customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for creating memorable experiences, which is key for a Sales Assistant role.
✨Emphasise Teamwork
LUSH values collaboration, so be ready to discuss how you work well in a team. Share stories that highlight your ability to support colleagues, contribute to a positive atmosphere, and achieve shared goals. This will show that you're not just a great individual contributor but also a team player.
✨Be Yourself and Radiate Positivity
LUSH is all about kindness and authenticity. During the interview, let your personality shine through. Be enthusiastic, approachable, and genuine. This will help you connect with the interviewers and reflect the warm, welcoming environment they strive to create in their stores.
