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- Tasks: Create travel bookings and support colleagues on their global journeys.
- Company: Join a pioneering, employee-owned company committed to sustainability and fair pay.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Why this job: Be part of a diverse team making travel seamless for employees worldwide.
- Qualifications: Customer service skills and a passion for travel are essential.
- Other info: Opportunity for career growth in a dynamic, inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement "a hard day’s work deserves a fair day’s pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
12 Month Fixed Term Contract
Poole, office-based
The Travel Team is recognised throughout the business as a support function for our colleagues as they travel the globe sourcing raw materials, meeting suppliers, visiting our overseas offices, supporting new store design and openings plus moving around our global locations. The travel team supports both the individual traveller and group travel for the events, regularly working with our overseas teams to ensure that travel is delivered at the highest level and that our staff are looked after throughout their journeys. Working closely with travel providers, we procure the best possible suppliers whilst supporting budgets and working with stakeholders to ensure travel is delivered efficiently and effectively.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
- Creating travel bookings for Lush Employees UK and beyond
- Supporting the Travel Manager in Monthly reporting
- Provide 1 week a month of out-of-hours emergency support
- Ensure compliance of our travellers with best practices and budgetary control
- Ensuring safe travel arrangements for our colleagues
- Preparing tickets and itineraries for dispatch to travellers and keeping traveller records up to date
- Relocations, airport transfers, visa applications and day-to-day travel agency practice
- Some flexible working to provide evening & weekend cover as needed
- Support teams as they adapt to change in the new environment
- Support Travellers with pre-Vaccine for bookings
- Ensure compliance with our Global Travel Policy
- Advise and support Click Travel training
- Support best practice for sustainable travel
- Work with suppliers to ensure continuity of service
- Work towards travels own 100-day inclusivity and diversity policy in line with the wider business
Skills, Knowledge and Expertise
- Previous experience in either Retail/Business Travel or Travel Education preferred
- First-class customer service skills
- A self-starter and great can-do attitude!
- Ability to work in a team environment and with other departments and Managers, both in person and remotely.
- Good organisational skills
- Ability to prioritise your workload, take direction and work well under pressure
- Be flexible and keen to work in a different type of organisation
- Have excellent communication skills and be a strong team player
- Excel and Word knowledge
- Bags of initiative, attention to detail and a passion for all things travel.
Travel Consultant in London employer: Lush
Contact Detail:
Lush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Get social! Follow companies you’re interested in on social media and engage with their posts. This not only shows your enthusiasm but also helps you stay updated on any job openings or company news.
✨Tip Number 3
Prepare for interviews by researching common questions for travel consultants. Practice your answers and think of examples that showcase your customer service skills and ability to handle pressure. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team. So, go ahead and hit that apply button!
We think you need these skills to ace Travel Consultant in London
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the role of Travel Consultant with us.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in travel, customer service, or any related fields to show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lush
✨Know Your Travel Stuff
Make sure you brush up on your travel knowledge! Familiarise yourself with the latest trends in travel, especially sustainable practices, as this company values responsible travel. Be ready to discuss your own travel experiences and how they relate to the role.
✨Showcase Your Customer Service Skills
Since first-class customer service is key for this position, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or made someone's travel experience memorable.
✨Demonstrate Team Spirit
This role requires collaboration with various teams, so be prepared to talk about your experience working in a team environment. Share stories that highlight your ability to communicate effectively and support your colleagues, especially in high-pressure situations.
✨Be Ready for Flexibility
The job mentions flexible working hours, so show that you're adaptable. Discuss any previous roles where you had to adjust your schedule or take on unexpected tasks. This will demonstrate your can-do attitude and willingness to go the extra mile.
