Stock Assistant and Brand Ambassador in London

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

Who we are: You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role: Stock Assistants work at the forefront of our business and ensure our products are fresh, and that we are maintaining our visual merchandising and cleanliness standards. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products. You need to be an excellent team player who is ready to hit the ground running to ensure our stock levels are maintained during our busiest time of the year. You'll support with processing deliveries, and keeping an eye on stock rotation to reduce waste management. With in-depth training on our products and ingredients, you will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in ensuring the ultimate experience for our guests, and offering the best customer service on the high street, at our busiest time of the year. Our delivery shifts can start as early as 6am, and our latest VM shifts can end at midnight so please consider this when applying.

Key Information:

• Hours available: 18 - 24 hrs
• Interview Date: 28th July
• Start Date: 31st July

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities:

• Maintaining visual merchandising and cleanliness standards.
• Maintaining shop floor stock levels during our busiest time of the year.
• Processing deliveries.
• Adherence to our freshness policy and stock rotation.
• Waste management.
• Stocktakes.
• Maintaining high levels of organisation in the stockroom and back of house areas.
• Members of the stock team will also receive introductory product and customer experience training.

Skills, Knowledge and Expertise:

• Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
• Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.
• Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
• Problem-solving: Skill in identifying and resolving any stock issues, finding appropriate solutions, and ensuring customer satisfaction.
• Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.
• Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.

Benefits:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• There’s a big difference between 'Flexible Working' (the legal minimum) and working flexibly. What that looks like varies from role to role, and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*
• Qualifying period/hours required*