Regional People Partner - Europe Major Markets in London

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.

We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.

As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Lush is committed to pay transparency and equal pay for equal work or work of equal value.

Pay decisions are made objectively based on role scope, geographic market data, experience, and capability, without regard to gender or protected characteristics.

Role overview

Develop meaningful and mutually beneficial relationships between people practices and commercial business success across our European major markets.

Engage with regional leaders, country managers, and business partners.

Deliver change and transformation, taking the lead in people related projects with a broad and objective view of the impact across diverse business areas and geographies within the region.

This role involves direct line management and leadership of People Leads across our European entities.

Driving regional alignment, operational consistency, and team development.

You will utilise sound knowledge of Lush people principles and best practices, working collaboratively and proactively with other members of the global and regional people team on cross functional projects, in support of colleagues doing their best work across multiple markets.

Key Responsibilities

• Directly line manage and empower the People Leads across European entities, fostering their growth, setting clear operational standards, and ensuring strong local HR delivery.
• Work alongside the Leader/Director, FBP, and their team on a wide range of topics, such as change management, projects, organisational design, recruitment, training and development, and communications.
• Provide tactical advice and guidance to the management of your business areas on all people matters relating to capability, skills required, and performance output.
• Connect regularly with the People Discipline Leads creating alignment in standards of staff experience in recruitment, onboarding, training, pay, and development while respecting and adapting to local cultural and regulatory nuances within the region.
• Deliver organisational development projects and support organisational change initiatives within the business entities.

Establishing needs, proposing solutions, and monitoring effectiveness to get the best possible return for the business area while managing regional complexity and local implementation.

• Navigate local employment law landscapes across major markets, partnering with local experts and employee representative bodies such as Works Councils and Trade Unions to ensure fair, compliant, and culturally sensitive operations.
• Build relationships of mutual learning and trust with regional peers and stakeholders and have a good understanding of individuals' working styles and team dynamics.
• Assess and review team structures & development pathways.

Identify skills gaps, succession planning, talent, and performance management opportunities across your team and European entities.

• Clearly communicate guidance to staff at all levels on change management and restructures, with emphasis on the how, ensuring compliance with all relevant jurisdictional requirements by working with local experts.
• Proactively anticipate issues before they happen and act for prevention, particularly regarding cross border people movement and regulatory changes across European markets.

Skills, Knowledge and Expertise

• Minimum of 5 years of HR/People Partnering experience, ideally within a multi site retail, commercial, or multinational environment.
• Proven track record in line managing, coaching, and developing HR/People leads across international or multi entity business models.
• Broad understanding of the commercial landscape within Europe with a drive to help others understand it too.
• Solid working knowledge of French employment law is highly beneficial.

Familiarity with employment law in other key European markets is desirable, though core knowledge across other jurisdictions can be taught and supported by local specialists.

• Experience in, or strong capability to navigate

• Works Councils (Comité Social et Économique / Betriebsrat) in France and Germany.
• Trade Unions & Collective Bargaining Agreements (CBA / CCN) in Spain and Italy (e. g., Convenio Colectivo, Contratto Collettivo Nazionale di Lavoro).
• Trusted relationship with the Director/s, with a track record of providing useful advice and recommendations on people matters.
• Act with kindness, integrity, and respect.
• Strong analytical and problem solving skills, with the ability to make decisions independently.
• Informed, relevant, and up to date with the business and team sentiment across the region.
• High emotional intelligence with the ability to think quickly and sensitively in a culturally diverse environment.
• Demonstrable ability to influence, challenge, and negotiate with management at all levels and execute with excellence.
• Excellent ability to navigate multiple perspectives and stakeholders to deliver action that works for everyone.
• Desire to represent a professional and fair approach.
• Strong ability to constantly assess and prioritise the needs of the business and individuals.
• Positive attitude, motivated, action oriented.
• Able to support the growth and development of individuals at all levels.
• Competent in recruiting, interviewing, career conversations in addition to performance management, sensitive feedback, or exit conversations.
• Commercially minded, analytical, and objective, with a strong grasp of regional market data and trends.
• Collaborate closely with other People disciplines to ensure support for all employees, including Talent, Global Mobility, Pay and Benefits, ED&I, People Support, and L&D.
• Languages
• Professional fluency in spoken and written English is required.
• Professional fluency in one or more major European languages (French, German, Spanish, or Italian) is strongly preferred to effectively manage localised People Leads and partner with regional stakeholders across key entities.

Office Location: This role will support our colleagues in France, Germany, Italy and Spain and ideally you're main location of work will be Paris, Berlin, Milan or Madrid.

Business Travel: As this role will be supporting France, Germany, Italy and Spain, travelling will be a requirement.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.