At a Glance
- Tasks: Train in body massage while driving sales and enhancing guest experience.
- Company: Join Lush Spa, a vibrant and ethical brand committed to your growth.
- Benefits: Earn a Level 3 qualification, enjoy accommodation, and travel support.
- Other info: Dynamic training schedule with excellent career progression opportunities.
- Why this job: Kickstart your career in wellness with hands-on training and real impact.
- Qualifications: Fluent in English, 3 months at Lush, and a passion for anatomy.
The predicted salary is between 30000 - 40000 £ per year.
Internal applicants only
Lush Spa is looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.
The hybrid role allows the person to work within the spa while driving sales and business from the shop floor, spa reception or elsewhere within the Spa Store.
Course outline and Requirements
This is a unique opportunity to earn an internationally recognised Level 3 qualification in Swedish Body Massage, governed by the external body VTCT.
On successful completion of the VTCT course, you will receive detailed feedback on your performance during the training.
This feedback will help determine your next steps toward becoming a Lush Spa Therapist.
Please keep in mind that the Lush Spa therapist position is finalized once you have successfully qualified as a massage therapist.
For applicants that are multilingual, the course will require a good level of spoken and written English as it is led and assessed in this language.
- Health and Safety Unit
- Client Care and Communication Unit
- How to provide a Swedish Body Massage Unit
- Anatomy and Physiology – 10 Body systems
- Massage movements and practically providing a body massage
- Health and safety
- Full body massage routine accompanied to music
- Practical assessments & exams
- Upcoming Training Schedule
Self‑Led theory training will commence on Monday 7th September.
Teacher‑Led theory training will commence on Monday 5th October, Monday‑Friday: 9 am – 2 pm for 3 weeks.
Practical training will commence on Monday 26th October 2026, Monday‑Friday: 8.30 am – 4.30 pm for 3 weeks.
Compulsory Lush Spa Training: 16th November 2026, Monday‑Friday: 8 am – 4 pm for 3/4 weeks depending on the need of the spa.
- Course Requirements: Skills, Knowledge and Expertise
- Be fluent in English (reading, writing and speaking).
- At least 3 months experience working within Lush.
- No previous qualifications in massage are required, however a keen interest in Anatomy & Physiology is a bonus.
- Be available for 9 weeks training: see dates above.
- Embody Lush five‑star standards, customer service & ethics.
- Be organised, resourceful and adaptable.
- Basic understanding of IT equipment and the ability to submit work online.
- Proactive with self‑development and learning.
- Proven record of punctuality and reliability.
- Previous shop‑floor or spa roles are a bonus.
- Extra Information
- Hours
- Theory training is 22.5 hours per week, Monday‑Friday.
- There will also be unpaid homework to be completed in your own time.
- Practical training will require you to work 37.5+ hours per week, Monday‑Friday.
As soon as you can, please speak with your management team to ensure you can create a training/working plan to cope with the large workload you will have to complete the coursework.
- Accommodation
- Accommodation is provided by Lush when training in Poole.
- Travel
- Travel to and from Poole will be organised and funded by Lush.
- Any other travel is discussed with your management team and at the expense of your store or yourself.
- Relocation
- Relocation packages will be discussed once you have been offered a spa contract. Time to find accommodation will be given once a spa position has been confirmed.
- Spa Contract
We're so excited for you to start the VTCT qualification course but before we begin, we would just need you to sign a spa training contract.
Since Lush is so happy to invest in your new career path, we ask that you stay with us in a hybrid therapist role for 12 months after finishing.
Please note that if you're unable to complete this period, you would be asked to repay a portion of the training costs.
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Hybrid Spa Therapist: Massage + Sales & Guest Experience in London employer: Lush
LUSH is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and passion for customer service thrive. Located in the heart of the United Kingdom, employees benefit from a supportive environment that encourages teamwork and community engagement, making it a rewarding place to build a career in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Spa Therapist: Massage + Sales & Guest Experience in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Lush!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Lush.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Lush.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Lush!
We think you need these skills to ace Hybrid Spa Therapist: Massage + Sales & Guest Experience in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Lush
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Lush's Values
Before the interview, dig deep into Lush's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
