Hybrid Spa Therapist: Massage + Sales & Guest Experience

Internal applicants only

Lush Spa is looking for passionate and enthusiastic members of staff who wish to train and qualify in body massage with a view to a career as a hybrid Lush Spa therapist.

The hybrid role allows the person to work within the spa while driving sales and business from the shop floor, spa reception or elsewhere within the Spa Store.

Course outline and Requirements

This is a unique opportunity to earn an internationally recognised Level 3 qualification in Swedish Body Massage, governed by the external body VTCT.

On successful completion of the VTCT course, you will receive detailed feedback on your performance during the training.

This feedback will help determine your next steps toward becoming a Lush Spa Therapist.

Please keep in mind that the Lush Spa therapist position is finalized once you have successfully qualified as a massage therapist.

For applicants that are multilingual, the course will require a good level of spoken and written English as it is led and assessed in this language.

• Health and Safety Unit
• Client Care and Communication Unit
• How to provide a Swedish Body Massage Unit
• Anatomy and Physiology – 10 Body systems
• Massage movements and practically providing a body massage
• Health and safety
• Full body massage routine accompanied to music
• Practical assessments & exams
• Upcoming Training Schedule

Self‑Led theory training will commence on Monday 7th September.

Teacher‑Led theory training will commence on Monday 5th October, Monday‑Friday: 9 am – 2 pm for 3 weeks.

Practical training will commence on Monday 26th October 2026, Monday‑Friday: 8.30 am – 4.30 pm for 3 weeks.

Compulsory Lush Spa Training: 16th November 2026, Monday‑Friday: 8 am – 4 pm for 3/4 weeks depending on the need of the spa.

• Course Requirements: Skills, Knowledge and Expertise
• Be fluent in English (reading, writing and speaking).
• At least 3 months experience working within Lush.
• No previous qualifications in massage are required, however a keen interest in Anatomy & Physiology is a bonus.
• Be available for 9 weeks training: see dates above.
• Embody Lush five‑star standards, customer service & ethics.
• Be organised, resourceful and adaptable.
• Basic understanding of IT equipment and the ability to submit work online.
• Proactive with self‑development and learning.
• Proven record of punctuality and reliability.
• Previous shop‑floor or spa roles are a bonus.
• Extra Information
• Hours
• Theory training is 22.5 hours per week, Monday‑Friday.
• There will also be unpaid homework to be completed in your own time.
• Practical training will require you to work 37.5+ hours per week, Monday‑Friday.

As soon as you can, please speak with your management team to ensure you can create a training/working plan to cope with the large workload you will have to complete the coursework.

• Accommodation
• Accommodation is provided by Lush when training in Poole.
• Travel
• Travel to and from Poole will be organised and funded by Lush.
• Any other travel is discussed with your management team and at the expense of your store or yourself.
• Relocation
• Relocation packages will be discussed once you have been offered a spa contract. Time to find accommodation will be given once a spa position has been confirmed.
• Spa Contract

We're so excited for you to start the VTCT qualification course but before we begin, we would just need you to sign a spa training contract.

Since Lush is so happy to invest in your new career path, we ask that you stay with us in a hybrid therapist role for 12 months after finishing.

Please note that if you're unable to complete this period, you would be asked to repay a portion of the training costs.

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