At a Glance
- Tasks: Lead a talented team, manage salon operations, and ensure exceptional client experiences.
- Company: Join Lush, a pioneering, employee-owned brand committed to ethical practices and inclusivity.
- Benefits: Enjoy competitive salary, comprehensive training, and a supportive work environment.
- Other info: Work in the heart of Poole at our innovative Lush HairLab Salon.
- Why this job: Be part of a diverse team that celebrates individuality and empowers clients with hair knowledge.
- Qualifications: Must have NVQ Level 3 in Hairdressing and 5 years of management experience.
The predicted salary is between 25000 - 37000 £ per year.
HairLab- Salon Manager
Application Deadline: 30 June 2026
Department: Hairlab
Employment Type: Permanent - Full Time
Location: Poole HairLab
Compensation: £33,500 / year
Contract hours: 40 hours per week
Responsibilities
- Lead by Example: Management should actively participate in sales activities and demonstrate a commitment to revenue generation through services or products.
- Oversee the daily operations of the salon, ensuring smooth and efficient workflow.
- Lead, manage, and inspire a team of stylists and other salon staff.
- Provide ongoing training and development opportunities for the team.
- Manage client appointments and bookings.
- Handle client enquiries and complaints in a professional and timely manner.
- Maintain the salon's high standards of cleanliness and hygiene.
- Manage inventory and stock levels of hair care products.
- Implement marketing and promotional strategies to attract and retain clients.
- Ensure compliance with all health and safety regulations.
- Monitor and analyse salon performance, including sales and customer satisfaction.
Skills, Knowledge and Expertise
- Proven leadership and management skills with the ability to inspire and motivate a team.
- Strong business acumen with experience in financial management, including budgeting and forecasting.
- Excellent communication and interpersonal skills to build strong relationships with clients and team members.
- A passion for providing exceptional customer service and creating a welcoming salon environment.
- In‑depth knowledge of hair care products.
- Ability to handle multiple tasks and prioritise effectively in a fast‑paced environment.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit‑based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- *6 months’ full pay for parental leave (primary caregiver)
- *Financial childcare support on return to work
- Flexible working
- We’re 10% Employee Owned – all colleagues play a role in protecting our ethics, independence, contributing ideas for the future and sharing in the rewards of success when the company is doing well.
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in the Privacy Notice.
HairLab- Salon Manager in Poole employer: Lush
At Lush HairLab, located in the vibrant Dolphin Quay, Poole, we pride ourselves on being an employee-owned, family-run company that champions diversity and inclusivity. Our commitment to fair pay as a Living Wage employer, coupled with our focus on personal development and exceptional customer service, creates a supportive work culture where stylists can thrive and express their unique talents. Join us in shaping a positive impact in the beauty industry while enjoying comprehensive training and growth opportunities in a dynamic salon environment.
StudySmarter Expert Advice🤫
We think this is how you could land HairLab- Salon Manager in Poole
✨Tip Number 1
Familiarise yourself with Lush's brand values and mission. Understanding their commitment to sustainability, diversity, and exceptional customer service will help you align your own experiences and values with theirs during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you inspired or motivated your team to achieve great results.
✨Tip Number 3
Research current hair care trends and products, especially those offered by Lush. Being knowledgeable about their offerings will not only impress during conversations but also demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond for clients, as this aligns with Lush's focus on creating a welcoming salon environment and providing exceptional experiences.
We think you need these skills to ace HairLab- Salon Manager in Poole
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand Lush HairLab's values and mission. Highlight your alignment with their commitment to diversity, sustainability, and exceptional customer service in your application.
Tailor Your CV:Make sure your CV reflects your relevant experience in salon management and hairdressing. Emphasise your leadership skills, customer service experience, and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hairdressing and your understanding of the unique needs of clients. Mention how you can contribute to creating an inclusive environment and enhancing the salon experience at Lush HairLab.
Showcase Your Skills:In your application, be sure to highlight your qualifications, such as your SVQ/NVQ Level 3 in Hairdressing and your management experience. Provide examples of how you've successfully led a team and improved client satisfaction in previous roles.
How to prepare for a job interview at Lush
✨Show Your Passion for Hairdressing
Make sure to express your enthusiasm for hairdressing and the artistry involved. Share specific experiences that highlight your skills and creativity, as this will resonate with the company's commitment to empowering stylists.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your management style and how you inspire and motivate others, as this role requires strong leadership to manage and develop a diverse team.
✨Highlight Customer Service Experience
Since exceptional customer service is a key focus for the salon, be ready to discuss how you've handled client enquiries and complaints in previous roles. Showcase your ability to create a welcoming environment and build strong relationships.
✨Familiarise Yourself with Lush Products
Research Lush HairLab's products and services before the interview. Being knowledgeable about their offerings will demonstrate your genuine interest in the brand and your readiness to educate clients about hair and scalp health.
